What are the responsibilities and job description for the Account Manager position at Continuum Services?
We are seeking an experienced Account Manager to oversee a portfolio of commercial landscaping accounts. This role serves as the primary client contact, ensuring exceptional service delivery, client satisfaction, and account growth. The Account Manager partners with field operations to deliver high-quality services, resolve issues, and identify enhancement opportunities that strengthen client relationships.
What You’ll Do
- Serve as the main point of contact for assigned clients, managing communication and service needs.
- Conduct site visits, client meetings, and provide proactive updates on services and seasonal transitions.
- Partner with field supervisors and crews to ensure services are delivered on time, safely, and to standard.
- Oversee seasonal events (snow/ice, extreme weather) with proactive communication and response planning.
- Monitor site conditions, address escalations, and ensure compliance with contracts and safety protocols.
- Identify and propose landscape enhancements, seasonal upgrades, and improvement projects.
- Manage annual contract renewals and maintain strong client relationships.
What We’re Looking For
- 3 years of experience in commercial landscaping or a related service industry (maintenance, client service, or operations).
- Bachelor’s degree in horticulture, landscape management, or related field preferred.
- Strong communication and customer service skills; bilingual (Spanish) preferred.
- Ability to manage multiple priorities, solve problems, and work collaboratively.
- Proficiency in Microsoft Office 365; CMMS experience a plus.
Company Overview
Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services. Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR® for superior energy performance, BOMA’s Office Building of the Year® (TOBY) Award and CEL’s National Real Estate “A” List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!