What are the responsibilities and job description for the Client Services Technician position at Continuum Resource Network?
We are helping an on-demand, autonomous ride-hailing company hire a Client Services Technician to support end users across the organization.
In this role, you’ll field incoming support requests, triage and prioritize issues, and ensure all tickets are resolved or escalated promptly. You’ll provide hands-on, executive-level, and day-to-day help desk support, maintaining a high level of professionalism and customer service.
The ideal candidate is proactive, technically savvy, and able to manage multiple support channels in a fast-paced environment.
As a Client Services Technician, you will:
- Provide onsite support five days a week.
- Manage Tier 1 support requests via email, Slack, and Jira/ServiceNow tickets.
- Work and track issues in internal ticketing systems.
- Escalate issues to other IT staff as needed.
- Identify and report support trends and recurring issues.
- Create, manage, and troubleshoot accounts and access in Active Directory.
QUALIFICATIONS:
- 1-3 years of experience in a similar IT Support role
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Demonstrated written communication skills to create useful support logs
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
- High-level knowledge of commonly used software, hardware and applications
- Experience with Active Directory, Google Workspace products, or similar platforms
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS) Windows, Ubuntu, and macOS troubleshooting experience preferred
- Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred
Pay: $42.00 - $47.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
Salary : $42 - $47
