Program Manager - FT 40 hrs Monday - Friday 8:00 AM - 4:00 PM - Crisis New Haven

1st Shift: 40 hours - Monday - Friday 8:00 AM - 4:00 PM

Position: Program Manager

Location: Crisis New Haven

Scope of Service: Responsible to operate and oversee the day-to-day program goals and objectives for the effective, efficient, and satisfactory delivery of service to persons served. Provides comprehensive planning and support for the coordination, implementation, scheduling, and evaluation of all program responsibilities. Provides assessment and decision-making skills to manage the program and any associated issues on a daily basis. Provides professional development to staff, interns, and volunteers. Reports to the Program Director and is involved in on-call responsibilities. Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONSProgram Management:

• Works with Program Director to ensure compliance and delivery of program goals and objectives.
• Facilitates and monitors effective daytoday delivery of services.
• Provides assessment and decisionmaking skills needed to manage the program and any associated issues on a daily basis.
• Manages assigned budget, monitoring costs and allocation of resources in collaboration with Director.
• Assigns caseloads, program duties, and determines scheduling of staff.
• Establishes and ensures rapport and positive working relationships with clients while maintaining professional ethics and boundaries for all team members.
• Ensures client needs are continuously met included but not limited to: daily
  
  

living skills, overall well-being, referrals, obtaining and maintaining entitlements, medical and psychiatric care, transportation, housing, wellness/nutrition, legal

services, education and employment.

• Monitors effective engagement between staff, clients, volunteers, and identified program supports.
• Ensures that services are personcentered and responsive to individual needs.
• Schedules, attends and participates in agency, team, and interdisciplinary meetings.
• Facilitates psychoeducational groups as indicated to support client growth and lifeskill development.
• Ensures company vehicles are in good working condition and completes
  
  

periodic maintenance inspections work orders as necessary, maintaining vehicle cleanliness and operation.

• Maintains property to ensure building/office is welcoming upon entrance and
  
  

works with team to promote a clean, safe, and organized work environment for both staff and clients. Processes timely work orders with Facilities as

necessary.

• Prepares and ensure compliance with Quality and Chart audits, Billing audits.
• Maintains benchmark guidelines and develops action plans as identified.
• Ensures continuity of care for delivery of services.
  
  

Clinical Services and Supervision:

• Supervises program admissions, planning, and discharge processes.
• Plans and facilitates staff and house/community meetings.
• Facilitates coordination with other agencies and community services ensuring appropriate client care.
• Monitors documentation of services and the collection of data for contracted/agency reporting.
• Responds to crisis situations and provides appropriate interventions, de escalation, and debriefing.
• Provides rotating oncall coverage.
• Works with Program Director in the recruitment, selection, and hiring of staff.
• Provides and documents supervision and performance evaluations consistent with agency policy.
• Provides new staff with program orientation and ongoing professional development and training.
• Addresses concerns with staff or other professionals constructively and in a
  
  

timely fashion.

Quality Assurance:

• Adheres to policies and practices as outlined in staff handbook and program operations manual.
• Consistently works in a respectful, constructive, and cooperative manner.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA)
  
  

regulations and secures all necessary releases of information for outside communication.

• Models culturally competent behavior interacting with clients, providers, and fellow staff.
• Maintains accurate electronic records and case files as assigned and in
  
  

accordance with programming, contractual, licensing, and accreditation requirements.

• Adheres to the standards of the Council on the Accreditation of Rehabilitation
  
  

QUALIFICATIONS

• Master’s degree in a related behavioral health field preferred with at least 1
  
  

year managerial experience. Bachelor’s degree considered with a minimum of three (3) years’ consecutive managerial experience in related field.

• Prior experience working with people with mental illness, addiction disorders, and/or intellectual disabilities is required.
• Valid Connecticut Driver’s license is required. Scattered site and non24 hr.
  
  

program positions require the employee to maintain reliable transportation and be willing to transport clients in personal vehicles.

• First Aid/CPR certification or willingness to obtain certification within 90 days of hire. Employee is responsible to maintain ongoing certification.
• Proficient computer skills required, including Microsoft Office and electronic
  
  

record keeping.

Company Benefits Include:

• Competitive Wages
• 401(k) with company match up to 3.5%
• Medical, Dental, and Vision
• FSA and Dependent Care Accounts
• CompanySponsored Employee Assistance Program
• Company Sponsored Life, AD&D and LTD
• Colonial Supplemental Insurance
• Vacation, PTO & Sick time for eligible FT 40 & PT (2039 hour)
  
  

Employees

• Connecticut Paid Sick Time for all employees up to 40 hours a year
• 12 Company Holidays Paid at Double Time (hourly employees)