Palliative Care Coordinator

Overview

The Palliative Care Coordinator plays a vital role as the first connection for patients, families, referral sources, and community partners across multiple markets. This position blends compassionate service with strong organizational skills, supporting intake, billing, credentialing, and authorizations to create a smooth and supportive experience for patients and their loved ones. The Coordinator manages referrals with accuracy and timeliness, ensures clinical and administrative processes run seamlessly, and contributes to operational excellence across sites. With proven success in this role, there is also a clear path for professional growth into leadership or management within the program.

Who we are:

At Continuum, we take immense pride in being a premier provider of end-of-life care. Our mission-driven and patient-centric approach sets us apart, and we are rapidly expanding. We are looking for skilled individuals like you to be part of our journey as we continue to make a difference in the lives of those we serve.

Our commitment to our colleagues is unwavering, and we offer an exceptional compensation package and industry-leading benefits, including:

• Comprehensive Health, Dental, & Vision Insurance
• Company matching 401(k) to secure your future
• A generous time-off package with 15 days of PTO & 10 Holidays
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Hands-on Clinical Onboarding Program to ensure you have a smooth transition into our team

Responsibilities

• Be the first point of contact for patients, families, and referral sources—providing compassionate support and ensuring a seamless experience from intake through care delivery.
• Manage referrals and authorizations by triaging calls, verifying insurance, processing documentation, and expediting approvals to ensure patients receive timely care.
• Support care coordination by maintaining accurate records, monitoring compliance, and partnering with internal teams and community providers for smooth transitions and effective communication.
• Leverage technology and reporting as an EMR superuser—generating reports, ensuring accurate data entry, and recommending process improvements.
• Contribute to program success through backup support for leadership, new market launches, and ongoing quality and performance initiatives.

Qualifications

• HSD or equivalent.
• Minimum of two years of experience in home care, hospice, or palliative care (preferred).
• Proficiency in computer systems, including electronic medical records (EMR), with accurate typing and data entry skills.
• Demonstrated ability to establish and maintain professional relationships with clinical staff, referral sources, and community partners.
• Proven ability to work both independently and as part of a team; able to prioritize, multitask, and make sound decisions.
• Strong knowledge of billing, credentialing, and insurance processes (preferred).
• Excellent verbal, written, and public speaking communication skills.
• Licensed driver with a reliable, insured automobile that meets state and organizational requirements.
• Possess and maintains current CPR certification if required by state.

$35.00 - $37.00 per hour (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.

Salary : $35 - $37