Bilingual Clinical Office Support / Intake (Spanish - English)

Clinical Office Support (Bilingual)

Starting at: $21.31/hour a $1.50 bilingual differential upon successfully passing the language assessment

Full Time Non-Exempt

Summary of the Position

Office support is often the first point of contact for clients when they come in for services. Responsibilities include clerical tasks, set up of new client files, scheduling appointments, conducting drug screening tests, order supplies and submit work requests for building needs.

Essential Functions:

• Responsible for professionally greeting and providing quality service as the first point of contact for the agency to all persons entering the lobby or approaching the front desk.
• Responsible for professional agency-wide phone communication serving incoming callers as well as agency staff, answering and routing calls, answering general information questions as requested.
• Respond to inquiries regarding available services
• Schedule initial assessments and all required appointments for clients in accordance with agency operating procedures which include nightly courtesy reminder calls for next business day appointments
• Responsible for taking detailed messages and delivering them in a timely and efficient manner to ensure client/customer satisfaction.
• Complete new client intake paperwork, including consent forms
• Supervise UA process
• Maintain knowledge of agency/staff schedules
• Submit required reports to community partner agencies upon request
• Working knowledge and clear understanding of HIPAA laws regarding client privacy and confidentiality rights. Maintain strict client confidentiality in person, over the phone and in shared workspaces at all times per agency policy.
• Maintain an organized and professional work area as well as a clean and organized lobby area
• Maintain and organize all supplies and systems necessary for reception/clerical work including, but not limited to, scheduling and assessment records, UA records and collection supplies.
• Other duties as assigned by the Program Manager

Experience and Skills Requirements:

Minimum 1-year receptionist experience and/or 1-year clerical support role and experience with multi-line phone system. Experience with computer systems, and data entry. Intermediate skill in outlook, and Office 365 applications.

Education, Licensure and Certification requirement

• High school diploma or equivalent required. Some college preferred.
• Ability to successfully complete the agency's language assessment to qualify for the bilingual differential.

Work environment:

This position is primarily located in a clinical office environment and requires regular use of a computer, telephone, and electronic systems. The role involves frequent interaction with clients, families, and staff and may require periods of sitting, standing, and moving throughout the office. Visual acuity is required for reviewing documentation and computer screens.

Not Comprehensive List:

This is not intended to be a comprehensive list of all duties and responsibilities and is representative of the scope of the work. The duties and responsibilities listed in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Background and Drug Screening

• This position requires a background check and drug screen.

Professional References

• Three (3) professional references are required to verify experience and professional qualifications

Continuum is an equal opportunity employer. Continuum does not discriminate against applicants or employees based on race, color, gender, religion, age, national origin, physical or mental disability, sexual orientation, gender identity, family relationship, marital status, veteran status, military service, employment status, or any other classification protected by local, state, or federal law.  Any person who needs accommodation to participate in the application process should communicate with Human Resources. Any employee who needs accommodation to perform the essential functions of their job should communicate with their supervisor. Continuum will work with an applicant or employee to evaluate whether there is a reasonable accommodation that does not pose an undue hardship on the operations of their department.

Pay: $21.31 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you able to communicate effectively in both English and Spanish with clients, including having conversations, answering questions, and providing routine intake and scheduling information?

Experience:

• Clerical: 2 years (Required)

Work Location: In person