Sr. Named Account Manager

The Sr. Named Account Manager position is an exciting and critical position within Continuant. The Sr. Named Account Manager is part of an elite group of Account Managers who have a passion for customer service, retention, and relationship building. As the single point of contact for nationwide enterprise-level accounts, they are responsible for proactively managing all aspects of their customer base and will have direct responsibility for establishing relationships, ensuring contract retention, and generating revenue by uncovering new business and growth opportunities. The role requires knowledge of telephony, unified communications, UCaaS, CCaaS, AV , and includes a strategic focus on solution selling. 

Job Duties: 

• Grow and maintain your existing base by delivering superior customer service through the lifecycle of the account. 

• Demonstrate a high level of Business-to-Business communication skills. Demonstrate ability to identify and establish relationships with decision makers and have a clear understanding of customer business and company objectives 

• Ability to conduct proactive account review calls and visits for each customer with the intent of cultivating and growing relationships. 

• Define short and long-term Technology Roadmap of all existing customers with the intent to uncover opportunities, provide business solutions and ensure customer retention. 

• Contract negotiations and successful execution of contract renewals. 

• Continually review each account relative to the customer needs; Inform customers of product enhancements, announcements, as well as new product developments and services. 

• Proactively identify accounts where red flags may be present, which may result in revenue loss, to formulate a plan of action to retain customer and protect revenue. 

• Serve as the interface between customers and other departments to ensure projects are completed timely. 

• Visibility requires maintaining a professional appearance and positive company image. 

• Bachelor’s degree in Business or Marketing or a related field, or the equivalent in training and experience.  

• 3-5 years of Sr. Account Management experience within the enterprise communications industry. 

• Working knowledge of Unified Communications, cloud solutions, VoIP, and PBX systems. 

• Experience which demonstrates the ability to lead meetings with C and D level executives.  

• Ability to delegate tasks and lead a team effectively. 

• Experience which demonstrates strong analytical, problem solving, prioritization and strategic planning skills.  

• Innovative verbal and written communication skills which demonstrate techniques in conflict resolution, customer service and sales skills. 

• Exceptional skills in multi-tasking, accuracy, customer service, decision making, organization and communication.  

• Advanced Skills in MS Application, research and presentation programs. 

• Ability to travel to customer sites (less than 10% travel) 

• Valid state driver’s license, insurance, and vehicle. 

Salary : $7,000 - $9,000