Audio Visual Key Account Manager

WHO WE ARE

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest.

OUR CORE VALUES

Strive To Be Great | Do Hard Things | Stronger Together | Own It

ACCOUNTABILITIES:

• Track & Maintain Customer Satisfaction
• Manage Existing Relationships
• Lead Strategic Execution of Client Deliverables

WHAT YOU'LL BE DOING:

• Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.
• Create a cadence of communication to stay top of mind to assigned accounts/projects.
• Identify, develop, and grow consultative relationships with key contacts with assigned accounts.
• Track customer satisfaction in weekly department meeting.
• Attend and assist with Annual Business reviews for specified clients.
• Track, analyze, and report results regarding sales activity, and accurate monthly sales forecasts within assigned accounts.
• Provide product solutions and specifications for budget development. Work with design on final deliverable.
• Responsible for growing existing accounts.
• Find gaps for product and service within assigned accounts.
• Find ways to increase gross profit with existing customers.
• Act as main point of contact for day-to-day business and strategize with sales executive on how to create growth.
• Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.
• Understand the marketplace, market segments, and maintain an awareness of competitors within key existing accounts.
• Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
• Establish a regular cadence of communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.
• Manage assigned team workflows to meet client deadlines and expectations.
• Maintain client software.

WHAT YOU SHOULD HAVE:

• Bachelor’s Degree in Design, Business, or related field.
• 1-3 years of experience in account management, sales or design/project management in commercial office furniture or related industry.
• Exhibit Continua’s Core Values.
• Proficiency in Microsoft Office Suite, willingness to learn other systems and programs.
• Solid written and verbal communication skills.
• Ability to work effectively within a well-defined business process.
• Ability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
• Resourceful problem-solving skills: ability to clarify the nature of a challenge, evaluate alternatives and propose solutions.
• Professional communication skills and willingness to grow and invest in strong relationships with customers.
• Willingness to attend networking events, out of state industry trainings, and customer events.
• Ability to travel to customer sites.
• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 20 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.

WHAT WE BRING TO THE TABLE:

• A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

COMPENSATION AND BENEFITS:

The hiring compensation range for this position is a base salary of $75,000 - $95,000 with eligibility for bonuses. Actual compensation will be determined based on various factors, including, but not limited to, the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.

Benefits available in this position include:

• Medical, Dental, and Vision insurance
• Company paid Short Term and Long Term Disability insurance
• Critical Illness and Accident Insurance
• HSA, DCA and FSA options available
• Paid time off and holidays
• Paid Parental Leave
• 401k Match (50% of every 1% up to 4%)

DISCLOSURES:

Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Continua is a drug-free workplace.

Continua is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.