Route Merchandiser

Department: North Ridegville Drivers 168005

Employment Type: Full Time

Location: North Ridgeville

Reporting To: Allison Long

Compensation: $18.50 / hour

Description

The Route Merchandiser is responsible for driving company vehicle over an established route or carry out any special project/task assigned up to and including, remerchandising, auditing, training etc. The schedule, days/times (variable work week) and geographical location will vary based on the task at hand. The Route Merchandiser is to ensure customer satisfaction for their assigned client(s) in addition to data integrity. This includes identifying and obtaining information from customers, anticipating their needs and fulfilling their expectations through the delivery and stocking of products as well as the general maintenance of space and equipment at each point of sale in their assigned route.

Essential Duties & Responsibilities

• Merchandising: Merchandise products according to plan-o-grams. Roll-out promotions. Obtain and report customer feedback. Maintain inventory levels for all products sold, to include, but not limited to soft drinks, candy, pastry, and snack items. Restock vending spirals. Follow protocols for inventory tracking and rotating of product. Collect and record out-of-date, rejected or unsold merchandise. Monitors shelf life of products, to minimize spoilage losses.
• Product Delivery: Load and unload products using proper safety protocols to prevent injury. Drive company vehicle to points of sale to deliver merchandise. Maintain open lines of communication with management regarding account product changes and recommended scheduling changes.
• Cash Handling/Security: Collect money from vending machines. Replaces bill changers and refill coin tubes utilizing handheld or similar device. Follow cash handling and loss prevention protocols to ensure personal and property safety. Record transactions on appropriate forms and/or handheld device. Monitor and report any activity that seems out of the norm or raises specific concern about potential misconduct.
• Food Safety & Sanitation: Ensure proper handling and refrigeration of all perishable items during transit and while stocking products. Ensure coolers maintain appropriate temperatures to store products. Perform routine cleaning, to include, but not limited to vending machines, coffee machines and microwaves. Communicate any issues of concern to management such as customer issues, cleanliness, safety concerns, or security concerns.
• Customer Interaction & Team Collaboration: Greet clients and customers in a friendly and professional manner. Communicate effectively with customers to address questions or concerns. Provide suggestions related to products and solutions as needed. Provide Feedback and suggestions to improve route efficiency and customer satisfaction.
• Machine Maintenance: Conduct minor repairs and adjustments on machines such as removal of bent coins and jammed products. Immediately report more complex machine issues to Service Central for repair. Complete minor vending equipment repairs & test vending equipment to ensure proper function.
• Inventory: Full inventory counts must be competed regularly.
• Additional: Projects and assignments as needed.
  
  

Job Requirements

Job Qualifications

• High-School Diploma or GED
• Clean driving record
• Prior experience driving a 16 ft box truck or similar
• Prior retail experience and familiarization with basic merchandising concepts strongly preferred
• Basic Computer Skills –iPad, handheld scanner, smart phone, and other technology
  
  

Physical Demands

• Climbing in-and-out of a vehicle
• Loading and unloading products from the vehicle.
• Bending, stooping, pulling/pushing, and twisting required.
• Walking and standing required for long periods
• Regular lifting 25-50 pounds
  
  

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It’s not intended to be all inclusive. Due to the nature of this role the candidate must be able to work all shift and have weekend availability. Candidate must be willing and able to work in varying conditions.

Continental is proud to be an Equal Opportunity Employer.

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
  
  

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

#IND103