Route Manager

Department: Buffalo Admin 310993

Employment Type: Full Time

Location: Lancaster

Reporting To: David Voigt

Compensation: $61,000 - $65,000 / year

Description

The Route Manager is the operational and leadership backbone of Continental’s Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.

Essential Duties & Responsibilities

Route Optimization (Market & Vending Routes)

• Analyze and design efficient delivery and service routes leveraging route optimization tools.
• Continuously refine route schedules to maximize driver productivity while maintaining superior guest experience.
• Collaborate with the scheduling and product team to ensure proper fulfillment and client satisfaction.
• Monitor service frequency and adjust based on seasonal demand, traffic patterns, and customer preferences.
• Collaborate with internal teams on new installs, swaps, removals, etc. to ensure inventory integrity and proper service level.
  
  

Employee Retention & Development

• Foster a positive, collaborative, and high-performance culture among drivers and field personnel.
• Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management.
• Implement incentive programs, mentorship models, and career pathways to boost retention.
• Serve as a role model by embodying Continental’s values of respect, integrity, and innovation.
  
  

Market & Vending Procedure Compliance

• Ensure strict adherence to all Standard Operating Procedures (SOPs) across all market and vending operations.
• Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
• Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
• Partner with Marketing to maintain a brand-consistent presence in client locations.
  
  

Fleet & Driver Safety

• Enforce Continental’s driver safety policies including vehicle inspections, safe driving practices, and accident reporting.
• Monitor fleet health and work proactively with maintenance teams for preventive servicing.
• Implement driver safety training programs and corrective action plans when necessary.
• Maintain compliance with DOT regulations.
  
  

Job Requirements

• Bachelor's degree in Business, Supply Chain, Sales, or equivalent industry experience.
• Experience in route management, field operations, or logistics in food services or retail vending.
• Proven leadership experience with teams in distributed, route-based businesses.
• Valid Driver's License and clean driving record.
• Strong analytical skills to optimize routes, manage KPIs, and drive efficiency improvements.
• Excellent communication, organizational, and interpersonal skills.
• Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.
  
  

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
  
  

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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