What are the responsibilities and job description for the Customer Service Representative position at Continental Secret Service Bureau?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary focus will be to make daily phone calls to perspective customers, working with the Operations Team to set up new customers, and forwarding the information to them. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to analyze customer needs effectively.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Utilize office software and computerized systems for data entry and record keeping.
- Analyze customer feedback and issues to identify trends and suggest improvements.
- Maintain professionalism in phone etiquette while managing multiple calls or inquiries simultaneously.
- Collaborate with team members in an efficient manner.
- Support sales initiatives by identifying opportunities for upselling.
Requirements
- Previous experience in customer support or a related field is preferred.
- Strong sales skills with the ability to engage customers effectively.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
- Proficiency in data entry with attention to detail for maintaining accurate records.
- Excellent phone etiquette and interpersonal skills to foster positive relationships with customers.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- A proactive approach to problem-solving and the ability to analyze situations critically.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 24 per week
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Toledo, OH 43604 (Preferred)
Ability to Relocate:
- Toledo, OH 43604: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18
