Senior Product Owner

SENIOR PRODUCT OWNER

(Full Time, Salary, Exempt)

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!

About Continental General:

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 200,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

We are looking for a highly skilled and dynamic Agile Senior Product Owner to join our fast-growing insurance and TPA organization. The Product Owner is responsible for maximizing the business value delivered by value stream teams. You will lead the team in managing and prioritizing the backlog, fostering collaboration, and delivering high-value solutions. The Senior Product Owner will leverage deep expertise in insurance products and Agile methodologies to effectively manage the product lifecycle. As the owner of a value stream, you will translate complex business needs into actionable, development-ready outcomes, driving the successful delivery of key business priorities. You will work collaboratively with cross-functional teams to manage dependencies, address risks, and ensure seamless business continuity throughout the value stream.

Role and Key Responsibilities:

1. Prioritizing and Managing backlog

• Clearly articulate and communicate the vision for the product and its features to the Agile team, ensuring alignment with the organization's strategic objectives.
• Own and lead the prioritization of the value stream backlog. Facilitate backlog refinement sessions to ensure clarity and readiness of work items.
• Lead discussions to break down the work in collaboration with key stakeholders to prepare stories and establish clear acceptance criteria.
• Act as the primary point of contact for the value streams and development team regarding product requirements and priorities. Accept or reject completed work and validate deliverables against expectations.
• Be readily available to the team, actively participating in stand-ups and addressing questions to remove roadblocks. Participate in Agile events, including sprint planning, standups, reviews, and retrospective.

2. Stakeholder Collaboration:

• Collaborate with stakeholders (business, marketing, tech, project management etc.) to align priorities against a value stream and a set of initiatives.
• Communicate product progress, updates, and challenges effectively to stakeholders at all levels.
• Facilitate discussions around dependency and vendor management needs and resolve conflicts between competing demands. This will also include the coordination between other value stream Product Owners.
• Continuously iterate on the product based on feedback from stakeholders, customers, and data analytics.

3. Compliance & Risk Management:

• Ensure that development adheres to regulatory requirements, industry standards, and company policies, including compliance with state and federal insurance regulations.

4. Continuous Improvement:

• Monitor product performance through key metrics (e.g., policy uptake, claims efficiency, customer satisfaction) and provide data-driven decisions for enhancements.
• Work closely with Tech Leads to improve processes to increase team efficiency and quality of deliverables.
• Stay up to date with Agile practices, life insurance trends, regulatory updates, and technological advancements to enhance the team's workflow.