What are the responsibilities and job description for the National Accounts Manager position at Continental Carbon Company?
MAIN FUNCTION:
· Achieve sales and profit goals for full basket of Continental Carbon Company products.
- Participate in strategic business plan and annual operating plan that strive for profitability, growth and competitiveness.
- Functional Responsibilities:
- Maintain and grow tier one core accounts coupled with new business generation
- Achieve profitability based on AOP objectives
- Regularly update accounts on EPA activities and be prepared to develop EPA customer financial contribution program with tier one and tier two customers
- New business generation in following markets:
- Tire
- Mechanical Rubber Goods
- Plastics
- Conductive Products
- Administrative Responsibilities:
- Participate in strategic business plan and annual operating plan.
- Responsible and accountable to budget as defined in the annual operating plan (AOP).
- Provide operational metrics for revenue and profit by account
- Account analysis:
- Define opportunity accounts-Less than 50% probability of close by market, product, and customer
- Define target accounts: Over 50% probability of close by customer, market, product, volume, profit and action plan to close
- Develop dynamic core analysis by region annually, to be included in AOP: core, new business generation (retention, growth , profit, erosion)
- Provide timely weekly reports
- Communicate customer issues to appropriate team members and define programs to resolve within an efficient time period
- Contribute to the integration of sales programs with operations, finance, customer service and Senior leadership to maximize communication and ensure customer satisfaction resulting in core growth and new business generation
- Visit Plants as needed to obtain team buy in based on the voice of the customer
- Utilize current and future software systems to enhance internal and external efficiency
- Responsible for issuing a monthly report with sales operating metrics relative to the annual operating plan; to include positive and negative variances versus operating plan objectives.
- Bachelor degree in Chemical Engineering, Business, or related Sciences required. MBA in Marketing preferred.
- Ten (10) years of relevant work experience and demonstrated success in a manufacturing or industrial environment. Experience with carbon black or rubber industry a plus.
- Effective interpersonal and communication skills.
- Individual must be a self starter and present a professional image of the company before the customers.
- Individual must be experienced at managing accounts of all sizes from single manufacturing sites to multiple site national accounts within a global presence.
- Demonstrated success in developing and managing relationships with people at all levels from production to purchasing to senior management and executive levels.
- Must be people-oriented and computer literate.
- Knowledgeable of Microsoft Word, Excel, and Power Point.
- Ability to work in a team environment including customer service, technical and purchasing departments as well as production facilities.
DUTIES AND RESPONSIBILITIES
EDUCATION AND EXPERIENCE