Internal Service Advisor - North Austin Nissan

The Internal Advisor manages, writes, and tracks all Reconditioning, PDI, and Inventory in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability.  Responsible for communication, work allocation, and supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The Service Advisor influences the volume of service business and plays the main role in ensuring internal customer satisfaction. 

An Internal Advisor is responsible for the efficient and timely processing of used vehicle reconditioning, PDIs, and recall completion for all New / Used vehicles. Supporting and achieving the Continental Auto Group five day turnaround target.

Responsibilities include but are not limited to:

• Responsible for all internal repair orders written for PDI, CPO, New / Used, Required Recalls and reconditioning service for all used vehicles.
• Identify all store inventory with open recalls.
• Liaise with parts / service team for timely vehicle completion. 
• Create a comprehensive estimate based on their inspection and technician findings. 
• Keep Service Manager informed of all issues that do, or may arise.
• Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on showroom readiness.
• Ensure the best parts options and the correct price for parts and labor is used for all recon work.
• Ensure each CPO guidelines are followed, and consistent with OEM and CAG Standards.   
• Manage the Reconditioning Vendor relationships, to improve quality and cycle time.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards.
• Properly closing tickets.
• Be organized, Be on time, Positive.

Requirements:

• Must have held a valid driver's license for at least 1 year.

• Must be at least 18 years of age to be considered.

Schedule:

•  This is a full-time position.

• Monday-Friday hours ranging from 9:00 AM - 6:00 PM.

Compensation

• Starting at $50,000 a year.

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment. 

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do

2. We encourage and support each other

3. We're committed to continuous growth