What are the responsibilities and job description for the Service Delivery Project Coordinator position at Conterra Ultra Broadband?
Service Delivery Project Coordinator
About Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000 mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that’s where you come in.
This position can be in any of the following locations: Longview TX
The position is a unique opportunity to
- Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
- Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.
What you will be doing
- Provide high-level coordination for the fulfillment of customer orders for a facilities-based, telecommunications service provider. The Project Coordinator is the central coordination point for the customer, working with other departments who perform construction, configuration, installation, testing, and customer cutover.
- Consulting with customers to confirm the services ordered and expected outcome and timing. Based on customer input and consultation with engineering departments, will create and implement a plan and schedule for deployment, acts as the single point of contact and is accountable for the completed installation of all services.
- Be able to juggle multiple client projects with constantly changing priorities. Communicate effectively with multiple departments during the order process and escalate orders that appear to be in jeopardy of missing their deliverable date.
- Reviewing incoming orders and perform necessary data entry and communications to kick project off.
- Coordinate cross-functional teams to deliver fiber services and fulfillment technicians.
- Executing the installation with assistance from field services and fulfillment technician
- Documentation of the completed installation and closing order with billing department.
- Process all post-installation work including documentation for Day-2 operations
- Guide and influence team members and business colleagues
What you will need
- Prior experience with a telecommunications carrier is a plus
- Strong work ethic
- Communicate effectively and influence internal resources and customers at all experience levels.
- Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
- Ability to think through project dependencies and complexities to help find creative ways to solve potential problems.
- Good written and oral communication skills.
- Fast and accurate data entry skill.
- High school diploma or G.E.D; BS/BA preferred
What we offer
- Core values that embody teamwork, integrity, and excellence
- A super talented team who values hard work, success, and fun :)
- Work/ Life Balance
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous PTO schedule paid holiday schedule
- 401K program
Diversity & Inclusion
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.