What are the responsibilities and job description for the Customer Service Representative (CSR) position at Contentizer?
About Us
Contentizer has become a trusted logistics partner dedicated to delivering fast, reliable, and efficient solutions. With nearly two decades of experience, we specialize in streamlined delivery operations, content handling, and tailored logistics services that support businesses across multiple industries.
Job Description:
Contentizer is seeking a customer-focused Customer Service Representative (CSR) to join our team in Miami, FL. In this role, you will assist customers with shipping inquiries, service requests, and order support while helping deliver an outstanding customer experience in a fast-paced logistics environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide shipment updates and assist customers with service-related questions and delivery concerns.
- Document customer interactions accurately within company systems and databases.
- Coordinate with warehouse, dispatch, and operations teams to resolve customer concerns efficiently.
- Process service requests and verify shipping, order, and delivery information.
- Follow up on customer inquiries to ensure issues are addressed and resolved.
- Maintain a high level of customer satisfaction through effective communication and reliable service.
Salary : $18 - $28