What are the responsibilities and job description for the Hotel Front Desk Agent position at Contempra INN?
Company Overview
Contempra Inn is a vibrant, smoke-free independent hotel situated in the heart of Kenner, conveniently located near the New Orleans International Airport and major attractions. Since 1984, we have been committed to providing exceptional guest experiences with modern amenities and friendly service.
Overview
We are seeking a dynamic and energetic Hotel Front Desk Agent to join our team! In this role, you will be the welcoming face of our hotel, ensuring every guest receives outstanding customer service from check-in to check-out. Your enthusiasm and professionalism will help create memorable stays for our guests while managing reservations, guest inquiries, and front desk operations seamlessly.
Duties
- Greet guests warmly upon arrival, providing a positive first impression of the hotel.
- Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms.
- Handle guest check-in and check-out processes efficiently while maintaining accuracy and attention to detail.
- Respond promptly to guest inquiries via phone or in person, offering helpful solutions and information about hotel amenities and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and available for guests.
- Assist with night audit procedures, reconciling daily transactions and preparing reports.
- Uphold hotel emergency procedures, ensuring guest safety at all times while addressing any issues that arise with professionalism and care.
- Other duties as assigned.
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel environment.
- Multilingual or bilingual skills are highly desirable to enhance guest communication.
- Familiarity with hospitality reservation systems such as OPERA or similar property management systems (PMS).
- Strong customer service skills with a focus on problem-solving and guest relations.
- Excellent phone etiquette and ability to manage multi-line phone systems efficiently.
- Knowledge of hotel emergency procedures and night audit processes preferred.
- Ability to handle high-pressure situations with professionalism while maintaining a friendly demeanor.
- Previous resort experience or hotel experience is a plus, along with proficiency in guest services and client communication.
Join us at Contempra Inn where your enthusiasm for hospitality will shine! We’re dedicated to fostering a lively work environment that values your skills in guest relations, multilingual communication, and front desk management—making every day rewarding for both our team and our guests!
Pay: $15.00 per hour
Work Location: In person
Salary : $15