What are the responsibilities and job description for the Hotel Front Desk Agent position at Contempra INN?
Company Overview
A smoke-free independent hotel located in the heart of Kenner near the New Orleans International Airport since 1984. The hotel offers modern amenities including digital cable television with multiple channels, free wired and wireless Internet access, and spacious rooms with refrigerators and microwaves. Conveniently situated close to shopping, casinos, museums, and the convention center, our hotel is dedicated to providing a comfortable and welcoming environment for all guests.
Summary
We are seeking a Front Desk Agent to join our team at our Kenner hotel. This role is vital in ensuring our guests receive exceptional service and have a memorable stay. The ideal candidate will be friendly, professional, and attentive to guest needs. The position is based in Kenner, Louisiana.
Responsibilities
- Greet and welcome guests upon arrival with professionalism and warmth.
- Check guests in and out efficiently using hotel management software.
- Handle guest inquiries, requests, and complaints promptly to ensure satisfaction.
- Manage reservations, cancellations, and modifications accurately.
- Maintain a clean and organized front desk area.
- Provide information about hotel amenities and local attractions.
- Coordinate with housekeeping and maintenance teams as needed.
- Uphold the hotel's standards of hospitality and guest relations.
- Qualifications
- Proven experience in front desk operations or hospitality management.
- Excellent customer service skills with a friendly demeanor.
- Ability to communicate effectively in English; multilingual skills are a plus.
- Familiarity with multi-line phone systems and reservation software.
- Strong organizational skills and attention to detail.
- Professional appearance and demeanor.
- Ability to work flexible hours as needed.
- Knowledge of local area attractions is advantageous.
- Keeping lobby and front clean and neat
- Call-To-Action
'Join us in creating memorable experiences for our guests! If you are passionate about hospitality and eager to be part of a welcoming team, we would love to hear from you. Apply now to embark on an exciting journey with us at our Kenner hotel.'}]}}}
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 32 – 40 per week
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front Desk : 1 year (Required)
Language:
- English (Required)
Work Location: In person
Salary : $15