What are the responsibilities and job description for the Customer Support Specialist position at Contempo HCM?
Company Description
Contempo HCM is a locally owned and operated payroll and human resource services company serving businesses in Phoenix, Tucson, and the surrounding areas of Arizona. Committed to offering personalized solutions, Contempo HCM helps organizations streamline payroll and HR processes while ensuring compliance with changing regulations. With a focus on Arizona-based businesses, the company is dedicated to delivering exceptional customer service and customized solutions to meet client needs. Join a team that values customer service, efficiency, and attention to detail!
Role Description
This is an hourly part-time or full-time, on-site role in Tucson, AZ, for a Payroll Professional. You will help process payroll, check employee time records, and support compliance with state and federal guidelines.
Responsibilities include assisting with payroll reports, maintaining accurate records, answering basic payroll questions, and helping clients use payroll systems. We’re looking for someone who is detail-oriented, organized, and has strong communication skills. Prior customer service experience is a plus, but not required.
Qualifications
- Basic computer skills and comfort learning new systems (experience with payroll software is a plus)
- Strong attention to detail and willingness to learn payroll/HR processes and regulations
- Positive attitude with problem-solving skills and a desire to help others
- Good communication and customer service skills
- Organized and able to keep accurate records
- Interest in business, accounting, HR, or payroll is a plus
- Motivated, eager to learn, and excited to grow within a company
- Ability to work onsite in Tucson, AZ, during standard business hours
- Previous office, customer service, or internship experience is helpful but not required
- High school diploma required; coursework or a degree in business, accounting, or a related field is a plus