What are the responsibilities and job description for the Sales Development Representative position at ContactLoop?
About the Role
The SDR is the engine of ContactLoop’s outbound sales operation. You are the first voice prospects hear, the person who opens the conversation, qualifies the opportunity, and routes the right leads to our Junior AE and Senior AE team to close. This is a high-volume, high-energy, phone-first role built for someone who loves to talk, loves to learn, and loves to win.
There is also something uniquely motivating about being an SDR at ContactLoop: our own platform was built specifically to solve the problem you deal with every day, engaging people at the right moment in their lifecycle and getting them to the right next step. You will see from the inside how AI is reshaping the sales process, and that knowledge will make you a better professional no matter where your career takes you. And this is not a role you stay stuck in, high performers are actively promoted into Junior AE, and from there to Senior AE, with education, coaching, and training at the forefront of everything we do. We want you moving up, and we build the path to make it happen.
What You’ll Do
- Execute high-volume outbound phone outreach to SMB and mid-market prospects, qualifying opportunities and routing them to the AE team.
- Manage inbound leads from ContactLoop’s marketing funnel AND proactively build your own outreach pipeline, both tracks are expected.
- Use our CRM to maintain accurate, up-to-date lead records, disciplined pipeline and lead management is critical to this role.
- Schedule discovery calls and demos for the Account Executive team, ensuring warm, well-qualified handoffs.
- Develop a working knowledge of ContactLoop’s full product suite, including our Messenger, ChatFusion, and VoiceFusion tools so you can speak confidently and credibly about how our conversational AI platform powers the consumer lifecycle.
- Bring grit to every shift you will hear “no” more than “yes,” and that is exactly what this role requires.
What We’re Looking For
- A natural phone communicator who builds rapport fast, handles objections calmly, and doesn’t take rejection personally.
- Grit and perseverance above all else, the ability to make 100 calls and come back sharper is what separates great SDRs from everyone else.
- Strong CRM skills (or fast learner), lead management and data discipline are non-negotiable.
- A genuine interest in AI, marketing technology, and how the customer lifecycle journey is evolving.
- A growth mindset, you see the SDR seat as the launchpad it is, not a ceiling.
- No degree required. No prior SDR experience required. If you can hold a great phone conversation and you refuse to quit, we want to meet you.
Your Growth Path at ContactLoop
The SDR role at ContactLoop is a deliberate stepping stone, not a dead end. We invest in our SDRs through structured onboarding, regular coaching sessions, and real advancement opportunities into Junior AE and beyond. Our goal is to grow you because a well-trained, motivated SDR team is what fuels everything else. Show us the grit, and we will show you the path.