Asst Director of 988 Services

General Information
Position Title:
Assistant Director, 988 Services Location:
Main Office

Reporting Relationship(s):
Position reports to the Crisis Services Division Director Hours:
minimal 35 hours/week
FLSA Classification:
Exempt

General Summary

The Assistant Director, 988 Services is a key member of the Crisis Services executive leadership team, overseeing all 988 operations, ensuring program integrity and the delivery of high-quality services that align with the programs’ fidelity. This individual will oversee 988 telephonic response, 988 chat and text, diversion initiatives, and clinical quality.
supports the Division Director of the Crisis Services (CS) division and the multiple programs within the division. This individual supports CS operational controls to ensure the optimal efficiency and effectiveness of the division.
Duties and Responsibilities

• Assist in the analysis, formulation, and implementation of operational policies and controls to provide overall direction for the CS division.
• Analyze day-to-day operations to evaluate performance of the division and/or staff in meeting objectives or to determine areas of potential program improvement, cost reduction, or policy change.
• Analyze, plan, and direct financial and budget activities to fund division operations and increase division efficiencies in conjunction with division director.
• Analyze, plan, and direct crisis center scheduling to ensure adequate staff coverage.
• Provide a strong day-to-day presence across the division, both in office and virtually.
• Support HR functional areas, including staffing, employee relations, compensation, benefits, policies, and procedures.
• Supervise program managers and provide guidance to sustain a high performance and collaborative work environment.
• Provide oversight and support to the recruitment, selection, and training of paid staff, interns and volunteers in conjunction with the CS leadership team.
• Plan and/or conduct new employee orientation to foster positive understanding of organizational policies and objectives in conjunction with the CS leadership team.
• Provide oversight in the planning of IT needs with the goal of providing the infrastructure for a fast, reliable data environment in CS, in conjunction with division director and training and data manager.
• Work with division director and managers to maintain various CS service accreditations and manage site-visit preparation.
• Oversee the necessary monitoring and data tracking systems to manage call activity on all lines.
• Research and develop community-based partnerships, in conjunction with division director.
• Oversee the preparation and submittal of periodic reports/proposals to funders and other overseeing entities, as required and necessary.
• Serve as a facilitator/consultant and/or trainer in areas related to suicide prevention and crisis intervention.
• Assist with research, grant writing, and fund development for program enhancement and growth.
• Provide support to staff in after-hours coverage rotation.
• Provide supervision to direct reports and other team members
• Represent and promote Contact at official functions or delegate representatives to do so.
• Perform other duties at the request of the division director.

Education Requirements

Bachelor’s Degree in Psychology, Social Work or related field, master’s preferred. Significant experience may substitute for educational requirement.



Previous Experience Requirement

• Minimum three years of operational leadership and senior-level management experience in a nonprofit organization
• Experience in program design, grant writing, contract development and demonstrated experience and ability to plan for a growing organization

Knowledge and Skills Needed to Perform Effectively in this Position

• Proven strategic and visionary leadership skills
• Exceptional capacity for managing and leading staff,
• Empowering a culture of collaboration and high performance
• Excellent problem-solving skills
• Highly organized and able to handle multiple tasks and meet deadlines

Additional Requirements

• Some evening and weekend hours are involved providing training sessions and/or shift coverage
• This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship

Compensation details: 75000-90000 Yearly Salary

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