What are the responsibilities and job description for the Home Care Service Coordinator position at CONSUMER DIRECTED SERVICES INC.?
Role Overview: Coordinate caregiver schedules and client services for an in-home care agency, ensuring quality care delivery and regulatory compliance.
Key Responsibilities
Key Responsibilities
- Arrange caregiver coverage and communicate with clients and staff regarding updates.
- Conduct wellness calls and home visits to monitor service quality.
- Address escalated complaints and resolve issues promptly.
- Supervise direct service employees to maintain high standards of care.
- Ensure care plans and regulatory requirements are consistently followed.
- Strong organizational and communication skills.
- Ability to supervise and support care staff effectively.
- Knowledge of care planning, regulation adherence, and client service standards.
- Willingness to travel locally for supervisory visits.