What are the responsibilities and job description for the Credit Advisor (bi-lingual in Spanish & English) position at Consumer Credit Counseling Service of Rochester?
About us
Consumer Credit Counseling Service of Rochester is a community-based, non-profit organization, serving families in the Rochester, NY region. Our vision is to focus on the financial wellness of families and individuals by providing them with certified professionals for confidential counseling, educational services, and other solutions enabling our clients to meet their financial goals.
Financial Counselor Responsibilities:
- Interview our English and Spanish speaking clients with debt issues via telephone, video, or in person to offer advice on improving their financial situation
- Provide financial counseling to clients seeking assistance with our diverse product offerings
- Determine available monthly income after living expenses to meet credit obligations and offer possible alternatives for repaying debt
- Evaluate client’s financial situation to determine if our agency’s Debt Management Program is a viable means of repayment
- Offer budget counseling to clients to assist them in managing and/or reducing their monthly expenses
- Participate in community outreach activities by representing CCCS at health fairs as needed.
- Evaluate foreclosure prevention options for clients seeking assistance with housing related matters
- Other tasks, as assigned by management
Requirements
- Bi-lingual in English & Spanish a must
- Sales experience, with the ability to build rapport, identify client needs, and confidently guide clients toward appropriate solutions
- A patient and empathetic attitude
- Exceptional interpersonal and rapport building skills
- Great active listening skills
- Excellent writing skills and the ability to communicate concisely
- Problem solving skills and attention for detail
- Ability to multi-task
- Retention focused skill set
- Computer literacy
This position may involve working from home. This type of work environment requires you to have reliable high-speed internet for an uninterrupted workday. Candidates must be able to pass the NFCC Counseling Certification within the first 6 months of employment.
Hours: Monday-Friday 8am-5pm, 1 shift of 9am-6pm, and 1 shift of 11am-8pm per week
Reports To: Counseling Supervisor
Salary: $18 - $21
Benefits: Medical & Dental Insurance, Life Insurance, Retirement Plan, Paid Time Off, Paid Holidays
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- This position involves working on-site in an office/cubicle environment. Do you have your own personal & reliable transportation?
Language:
- Spanish (Required)
Work Location: In person
Salary : $18 - $21