Director, Channel Enablement

What You Will Do
Responsible for strategy, development and operations associated with new and existing channels. Identifies opportunities, evaluates commercial viability and leads negotiations with distribution channels. Establishes and manages operational processes, provides account management and supports third party channels. Develops and leads high caliber Regional Sales Support Manager team and assists with store openings as needed.

Essential Functions

• Identify, pursue, and close new distribution opportunities and partnerships, aligned with customer demographics.
• Lead contract negotiations and manage relationships with channel & distribution partners
• Collaborate with FP&A on distribution modeling, and manage P&L of each channel, monitoring sales progress and churn metrics to ensure goals are met
• Cultivate and maintain relationships with key stakeholders, including B2B customers, distribution channels, partners and internal leaders
• Develop, monitor and analyze key performance indicators (KPIs) and metrics to measure product and device performance, identify areas for improvement, and inform decision-making.
• Drive cross-functional collaboration across sales, IT, customer care, marketing, and other teams to deliver a high-quality experience that meet customer needs and business goals.
• Oversee the training and education of channel partners on products, services, and sales techniques.
• Manage relationship and ensure performance of channels
• Work closely with other executives and stakeholders to develop and execute strategies that maximize the value, customer experience, and growth potential of the company's channel portfolio.
• Analyze market trends, conduct competitive analysis, identify growth opportunities, and make strategic recommendations to drive business success.
• Oversee and directly manage Regional Sales Support Manager Team
  • Ensure new store opening schedule is adhered to by RSSM Team
  • Direct RSSM Team execution of existing retail store support initiatives
  • Provide coaching and feedback to RSSM Team to drive continuous improvement
  • Ensure travel expenses are aligned with the CCI travel policy
• Participate in new store opening setup when applicable

Required Experience

• Bachelor's degree required, or equivalent work experience
• Minimum 15 years of experience in a wireless MNO/MVNO company
• Leadership Skills
• Ability to drive strategic direction
• Decision-making skills
• Negotiation and relationship management
• B2C and B2B experience
• Work Environment: Office

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $132,300
• Maximum Salary: $198,450

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.