Communications and Reporting Analyst

Job Summary

As the Communication & Reporting Specialist, you will be responsible for developing and executing internal communications that support Contact Center Operations while also delivering operational reporting and insights to leaders and employees. This role ensures team members receive timely, clear, and actionable communication while enabling operational transparency through structured reporting, dashboards, and performance updates.

This opportunity is open to candidates who reside in Arizona, Indiana, Kentucky, or Oklahoma and are located within 50 miles of a Consumer Cellular contact center in those states.

What You Will Do

Operational Communications

• Develop and execute internal communication strategies for Contact Center employees across multiple teams and locations
• Create and distribute daily, weekly, and monthly operational communications (updates, announcements, reminders, performance highlights)
• Ensure communications are clear, concise, and aligned with operational priorities and company goals
• Support leadership communications including organizational updates, change management messaging, and key initiatives
• Maintain communication cadence and calendar for Operations employees
  
  
  

Reporting & Insights

• Create and distribute operational reports for Contact Center leadership and frontline employees
• Track and report on key metrics such as staffing, performance, hiring updates, engagement initiatives, and operational priorities
• Build dashboards and summaries to translate data into clear, actionable communication
• Partner with Workforce Management, Operations, and HR to gather and validate data
• Identify trends and opportunities and incorporate insights into communications
  
  
  

Communication Plan Development

• Assist in creating and implementing communication plans tailored to various Contact Center employee groups
• Ensure messaging is consistent, timely, and aligned with company objectives
• Support change management communications for operational initiatives
  
  
  

Content Creation

• Produce engaging written communications, presentations, newsletters, and multimedia content
• Develop leader talking points, team updates, and employee announcements
• Create visually engaging communication materials for internal distribution
  
  
  

Knowledge Sharing and Collaboration

• Facilitate cross-functional communication across Operations, Training, HR, and Workforce Management
• Promote knowledge sharing across Contact Center teams
• Proactively partner with stakeholders to ensure appropriate communication delivery to employee segments
  
  
  

Measurement & Analysis

• Implement metrics to measure communication effectiveness and employee engagement
• Analyze feedback, open rates, and operational results to refine communication strategies
• Continuously improve reporting formats and communication approaches
  
  
  

What You Will Bring

• Bachelor’s degree in Communications, Public Relations, Human Resources, Business, or related experience preferred
• 3 years experience in internal communications, employee engagement, operations communications, or related role
• Experience supporting Contact Center or Customer Care operations preferred
• Strong written and verbal communication skills
• Experience creating operational reports and translating data into meaningful communication
• Strong attention to detail and ability to manage multiple priorities
• Advanced skills in PowerPoint, Excel, and communication tools preferred
• Strong interpersonal skills with the ability to collaborate across all organizational levels
• Strategic mindset with the ability to align communication and reporting with business goals
• Telecom or customer care experience a plus
  
  
  

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $52,500

Maximum Salary: $68,250

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
  
  
  

Pre-employment Background Check And Drug Screen Is Required.

Primary Location

United States-Arizona-Tempe

Other Locations

United States-Oklahoma-Oklahoma City, United States-Kentucky-Louisville, United States-Arizona-Scottsdale, United States-Arizona-Phoenix

Job

Business Support Services

Schedule

Full-time

Travel

No

Job Posting

May 4, 2026

Unposting Date

May 12, 2026