What are the responsibilities and job description for the Administrative Services Specialist position at CONSUMER AND WORKER PROTECTION?
Administrative Services Specialist
- CONSUMER AND WORKER PROTECTION
Posted On: 12/27/2025
- Full-Time
Location
NYC-ALL BOROS
- Exam May Be Required
Department
Licensing Customer Service
Salary Range:
$42,288.00 – $61,113.00
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Job Description
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP’s Licensing Division seeks an Assistant Supervisor with strong customer service, communications, and organizational skills to process applications for categories the Agency licenses, including but not limited to, the new Hotel License Category. Under the supervision of the Supervisor, the Assistant Supervisor will assist in managing the day-to-day operations of the Unit.
Key responsibilities will include, but are not limited to:
CLERICAL ASSOCIATE - 10251
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP’s Licensing Division seeks an Assistant Supervisor with strong customer service, communications, and organizational skills to process applications for categories the Agency licenses, including but not limited to, the new Hotel License Category. Under the supervision of the Supervisor, the Assistant Supervisor will assist in managing the day-to-day operations of the Unit.
Key responsibilities will include, but are not limited to:
- Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications as needed.
- Check records for accuracy of information and for conformity with established policy and procedures.
- Under supervision, prepare and monitor reports.
- Monitor and provide coaching to other staff.
- Provide high-volume customer service to licensing applicants in person and via phone.
- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
- Answer telephone calls, emails and written correspondence and communicate applicant information.
- Attend seminars, meetings and/or trainings.
- Follow all division and agency policies and procedures.
- Perform all relevant and related Licensing tasks as assigned when needed.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
- Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated and - Fluency in a language in addition to English a plus.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
762442
Posted until
02/24/2026
Title code
10251
Civil service title
CLERICAL ASSOCIATE
Title classification
Competitive-1
Business title
Administrative Services Specialist
- Experience Level:Experienced (Non-Manager)
Job level
03
Number of positions
1
Work location
42 Broadway, N.Y.
- Category:Constituent Services & Community Programs
Administrative Services Specialist
Salary : $42,288 - $61,113