What are the responsibilities and job description for the Support Analyst I position at ConsultNet Technology Services and Solutions?
Support Analyst I
Birmingham, AL
6-10- month contract to hire
Pay Rate: $22.00 - $28.00per hr.
Our client needs an Information Technology Application Support Analyst to support software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Primary Responsibilities
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations
- Work is thoroughly reviewed and checked by a senior associate
Required Skills:
- Bachelor's degree in a related field or High School Diploma and four (4) years of experience
- Candidates should have previous front line - contact center or equivalent and back-office experience.
- Ability to communicate technical problems and solutions to non-technical users
- Excellent written and verbal communication skills
Salary : $22 - $28