Senior SaaS Engineer

Title: ServiceNow Systems Developer/ Administrator/ Quality Assurance
Location : Rockville, Maryland or McLean, VA
Target Start Date : ASAP
Type: contract
Pay Rate: DOE

About This Role
Join a ServiceNow team to maintain and enhance the enterprise platform. This position blends technical development, strategic design, and quality assurance to ensure optimal platform performance and meet evolving organizational needs.

What You'll Do

Strategic Development & Design

• Partner with product teams to refine requirements and ensure clarity before development

• Transform complex business requirements into robust technical specifications for software components and applications

• Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

• Configure and customize ServiceNow using best practices—balancing functionality with minimal complexity

• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

• Design authentication mechanisms, roles, and permissions integrated with identity and access management systems

• Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and integration tools

Analytics & Reporting

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

• Provide teams with actionable insights into platform performance and usage

Quality Assurance & Maintenance

• Conduct comprehensive testing including peer reviews and regression testing

• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

• Participate in testing platform upgrades and patches to ensure business continuity

• Execute timely updates including password rotations, midserver upgrades, and adaptive maintenance

• Manage change activities within project management systems, including risk evaluation and approvals

• Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

• Create and maintain documentation for system processes, configurations, and troubleshooting procedures

• Provide training to end-users and stakeholders

• Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis

• Proactively identify and implement process improvements and optimizations

• Adapt quickly and positively to changing priorities in an evolving environment

What You'll Bring

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related technical field

• 8 years of professional work experience

• At least 3 years of hands-on ServiceNow development experience

• Proven experience with IRM/GRC ServiceNow applications

• Demonstrated success designing, developing, and deploying large-scale projects end-to-end

• Practical experience following iterative and agile SDLC practices

• Hands-on experience implementing ServiceNow integrations with other applications/platforms

• Willingness to learn other SaaS products

Preferred Qualifications

• Completed at least 2 end-to-end implementations of ServiceNow GRC applications

• Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage

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