Phone Scheduler

CONSULTANTS IN GASTROENTEROLOGY

JOB DESCRIPTION

JOB TITLE:  RECALL  SPECIALIST / PHONE SCHEDULER - FULLY REMOTE

IMMEDIATE SUPERVISOR:  APPOINTMENT SCHEDULING SUPERVISOR 

MINIMUM QUALIFICATIONS:

1. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
2. Ability to make decisions and solve problems

REQUIREMENTS: MUST BE ABLE TO TRAIN ON-SITE AT OUR WEST COLUMBIA LOCATION FOR AT LEAST 2 WEEKS BEFORE GOING FULLY REMOTE

• Knowledge of scanning equipment and computers.
• Knowledge of HIPAA guidelines.
• Ability to work in a very fast paced environment.
• Excellent time management and organizational skills
• Demonstrates excellent customer service and effective communication skills
• Positive attitude with team-centered approach
• Interdepartmental Collaboration
• Interact and communicate with different practices
• Flexible and adaptable to change

DUTIES AND RESPONSIBILITIES

• Check Accuracy of Recall Report
• Call patients and schedule procedures or an office visit and mail or email paperwork
• Document accordingly all appointments scheduled and any pre-certifications required
• Ensure demographic information is current with each interaction to maintain the most up-to-date patient information
• Other duties as assigned

Job Quality Requirements

• Accuracy
• Attention to detail
• Timeliness
• Organization
• Little supervision needed to accomplish tasks
• Dependability

• Attendance
• Punctuality
• Ability to follow instructions
• Ability to meet deadlines

Physical / Mental Requirements

• Ability to sit, stand, walk, and go up and down stairs for

               long periods of time

• • • Visual and auditory acuity for frequent use of computer and

telephone and occasional use of other office equipment

   Regulatory

                Abide by OSHA and HIPAA regulations

MINIMUM QUALIFICATIONS:

1. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
2. Ability to make decisions and solve problems