What are the responsibilities and job description for the IT Support Analyst position at Construction Partners Inc.?
Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Dothan, AL. IT Support Analysts are responsible for providing technical support, assistance, and help with basic IT support and training for all end users. This position is also responsible for resolving issues promptly and keeping the users informed on the status of their open cases. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Analyst team will work closely with all the other IT departments to resolve any IT issue.
Duties and Responsibilities
- Serve as the primary point of contact for end-user IT support and troubleshooting.
- Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
- Monitor and respond to support requests submitted through the ticketing system and email.
- Maintain accurate records of computer and hardware inventory.
- Configure, deploy, and support desktop and laptop systems for new and existing employees.
- Configure, deploy, and provide ongoing support for mobile devices.
- Create, manage, and maintain Active Directory user accounts and access permissions.
- Support employee onboarding and offboarding processes, including account provisioning and deprovisioning.
- Enforce company IT security standards and acceptable use policies.
- Monitor and audit workstations to ensure operating systems, antivirus software, and other applications remain current and compliant.
Knowledge, Skills, and Abilities
- Strong technical aptitude with excellent analytical and problem-solving skills.
- Demonstrated understanding of Microsoft operating systems in both server and workstation environments.
- Working knowledge of Microsoft Office Suite.
- Foundational understanding of network infrastructure and core networking concepts.
- Strong interpersonal and communication skills with a customer-focused approach.
Requirements
- Associate degree in a computer-related field or equivalent certification.
- Relevant education, experience, and professional training may be considered in lieu of formal certifications.
- Ability to travel to other supported or non-supported sites as needed.
- Participation in an on-call rotation is possible; additional compensation provided.
At Construction Partners, we don’t just build roads – we build leaders. We provide opportunities for our employees to grow and develop meaningful careers at all levels. In addition, we offer a wide variety of benefits to support our employees’ well-being, including:
- Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with employer matching
- Paid vacation and holidays
- Employee Stock Purchase Plan (Construction Partners, Inc.: ROAD)
- Employee Assistance Program
- Professional Development Opportunities
Construction Partners, Inc. is dedicated to the achievement of equality of opportunity for all its employees and applicants for employment without regard to race, color, religion, sex, marital status, age, national origin, disability, veteran status or any other protected group status under federal, state or local law. Construction Partners, Inc. is an E-Verify Participant.
CPI complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please let us know.