What are the responsibilities and job description for the Customer Service Specialist position at Constitution Bank, N.A,?
Job Overview
We at Constitution Bank are seeking a dynamic and enthusiastic Customer Service Specialist to join our Deposit Support Service team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this opportunity is perfect for you!
Responsibilities
- Respond promptly to customer inquiries via phone, with a friendly and professional attitude
- Assist customers with banking product or service questions, and providing detailed information tailored to their needs
- Maintain accurate records of interactions through data entry and CRM (Customer Relationship Management) systems
- Demonstrate excellent phone etiquette and communication skills to ensure every interaction is positive and productive
- Collaborate with team members to share insights, resolve complex issues, and enhance overall customer satisfaction
Qualifications
- Previous experience in call center environments or customer support roles is preferred
- Excellent communication skills—both verbal and written—are essential for effective client interactions
- Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills for data entry and documentation
- Experience with outbound calling, analysis skills, and call center operations will be advantageous
- Typing speed and accuracy are important for managing high-volume interactions efficiently
Join us as a Customer Service Specialist and become part of a vibrant team dedicated to delivering outstanding service! Your energy, communication expertise, and passion for helping others will drive success in this rewarding role.
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $16 - $17