Program Manager

POSITION SUMMARY

This position is responsible for the management of overall operational effectiveness of the FPS Mega Center in Lakewood, CO, which monitors Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

PAY TRANSPARENCY/COMPENSATION

Salary: $95,000 per year

RESPONSIBILITIES

• Performing as Manager for the daily operations of the unit and conducts continuous quality review and performance observations to insure day to day operational effectiveness
• Scheduling, training, access to required systems, and certifications for dispatch personnel. 
• Making operational recommendations
• Coordinating internal tabletop exercises
• Ensuring all required reports are completed
• Conducting audits in the monitoring systems to ensure the dispatch team is compliant within requirements
• Monitoring the performance of the Shift Supervisor
• Assisting the Shift Supervisor during incidents/emergency events when needed. 
• Other duties as assigned

QUALIFICATIONS

• High School diploma or GED. Bachelor’s degree or higher preferred
• 5 years of experience with security, alarm monitoring, dispatch or operations centers
• 5 years of supervisory experience
• Excellent communication skills
• Strong knowledge of computers and software application 
• Ability to gain/maintain a federal suitability 
• Pass a background check and pre-employment drug screen

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required. 

PHYSICAL REQUIREMENTS

May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday. 

Qualifications:

Salary : $95,000