Customer Service Building Support

POSITION SUMMARY

 The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service either indoors or an outdoor setting of a covered loading dock. 

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $24.00/hr

 RESPONSIBILITIES

• Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building  
• Recognize and greet Client’s senior management when they visit the building  
• Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms  
• Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite  
• Enter work orders as authorized by Client’s authorized representatives  
• Provide additional related services as requested by Client  
• Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives,
• Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements  
• Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)  
• Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building  
• In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriate   
• Work is typically based inside, outside and around a busy multi-building environment subject to frequent interruptions.
• Certain shifts require being outdoors under a covered loading dock area.

QUALIFICATIONS

• Must have a minimum of 3 years of security experience and/or a minimum of 3 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corporate environment while maintaining security standards. 
• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements. 
• Be a U.S. Citizen with a social security card and a valid driver's license 
• Must meet all medical and physical standards and satisfactorily complete background checks and drug screening 
• Comply with all applicable federal, state and local security personnel registration and licensing laws including possessing a valid state guard license 
• Current CPR/AED/1st Aid Certification Write and speak clearly and effectively in English 
• Successfully complete all training and certification requirements 
• Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
• Regular, in-person attendance required
• May be required to lift and carry awkward items weighing up to 50 lbs.
• Certain shifts will require prolonged standing with little breaks.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Qualifications: