What are the responsibilities and job description for the Reservations Coordinator - The Prisoner Wine Company position at Constellation Brands?
Job Description
Company Summary
Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love, pushing boundaries to think beyond today because we believe that elevating human connections is Worth Reaching For. Our Wine & Spirits Division strives to lead the high-end market with a world-class portfolio of premium and fine wines and craft spirits that reflect authenticity, passion, and uncompromising standards—from soil to glass. Our success is powered by a high-performing, entrepreneurial team that moves with agility, works collaboratively, and is driven to win while growing their careers in a dynamic, rewarding environment.
Position Summary
The Reservations Coordinator supports the Tasting Lounge (TL) team in delivering an exceptional visitor experience and world-class customer service to guests at the Prisoner Wine Company. As directed by the Tasting Lounge Assistant Manager, the Reservations Coordinator performs administrative and operational duties related to the TL and Makery operations, including tracking of online tour and program bookings, phone reservations, group bookings and onsite guest support. The Reservations Coordinator actively works to ensure guest satisfaction, models exemplary customer service techniques and helps to manage costs and resources whenever possible.
Responsibilities
St. Helena, California
Additional Locations
Job Type
Full time
Job Area
Hospitality & Retail
The Salary Range For This Role Is
$23.77 - $36.41
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).
Company Summary
Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love, pushing boundaries to think beyond today because we believe that elevating human connections is Worth Reaching For. Our Wine & Spirits Division strives to lead the high-end market with a world-class portfolio of premium and fine wines and craft spirits that reflect authenticity, passion, and uncompromising standards—from soil to glass. Our success is powered by a high-performing, entrepreneurial team that moves with agility, works collaboratively, and is driven to win while growing their careers in a dynamic, rewarding environment.
Position Summary
The Reservations Coordinator supports the Tasting Lounge (TL) team in delivering an exceptional visitor experience and world-class customer service to guests at the Prisoner Wine Company. As directed by the Tasting Lounge Assistant Manager, the Reservations Coordinator performs administrative and operational duties related to the TL and Makery operations, including tracking of online tour and program bookings, phone reservations, group bookings and onsite guest support. The Reservations Coordinator actively works to ensure guest satisfaction, models exemplary customer service techniques and helps to manage costs and resources whenever possible.
Responsibilities
- Serve as primary reservations agent for The Prisoner Wine Company TL and The Makery.
- Assist with testing and implementation of reservations software for the management of all consumer visits as well as the integration of trade Hospitality and Direct to Consumer visitation calendars within the system. Attend regular team meetings to troubleshoot software and propose solutions when needed.
- Manage guest seating in real-time, coordinates table seating in response to reservations and walk-in requests.
- Greet all guests promptly and graciously and provides knowledgeable, consistent and courteous responses to questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s satisfaction. Refer guest issues to management as appropriate.
- Assist with leading events, creating run of shows for events, help serve and expedite service.
- Act as a point of contact for onsite events, and assist with orders of rentals for events.
- Process customer purchases using POS register or tablet to complete sales.
- Manage online bookings, troubleshoots reservation conflicts, send email confirmations, track and processes online guest payments.
- Interact with Corporate Trade Reservations team, maintaining current knowledge of Company sales payment protocol for all Trade events and guest visitations.
- Answer reservations phone line and assist guests with tour and program reservations and other requests for information.
- Execute daily reporting on guest visitation and financials as required.
- Support guest data capture as requested.
- Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment or delivery.
- Assist management with winery event sales by booking and coordinating events and processing payments.
- Act as a guest resource, providing knowledge about our wines, winery, history and property in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines.
- As requested by the DTC Manager, assist in training and orientation for new and/or on-call temporary staff.
- Serve as a partner to TL staff, delivering wine club sign-ups, revenue and operating profit to plan.
- Maintain a current knowledge base regarding the winery, viticulture, enology and wine and food pairing by participating in educational training, seminars and tastings within the Winery and through outside sources.
- Act in accordance with all PCI compliance standards regarding customer data and security.
- Act in accordance with CWUS sustainability policies and practices which are economically viable, socially acceptable and environmentally sound. This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results.
- Follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member’s safety.
- All other duties as assigned.
- Excellent verbal and written communication skills, with a genuine desire to help customers in a friendly, courteous and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Polished phone and email skills.
- Pleasant and courteous manner, even when hurried or under stress
- Strong team-oriented work ethic
- Knowledge of wines, the wine industry and Napa Valley/Wine Country attractions
- 1-3 years of experience in a high-volume, luxury retail, restaurant or hospitality environment
- Proficient with PC software including: Microsoft Word and Excel
- Prior knowledge of ReServe Anywhere software and CellarPass helpful
- Intermediate math skills
- Foreign language skills a definite plus
- 1-3 years of college or equivalent higher education
- Must be able to work extended hours including evenings, weekends, and holidays.
- Must be able sit and/or stand for long periods of time, and work on a computer for extended periods.
- Must be able to work both inside and outside in varied weather conditions.
- Ability to lift up to 55 lbs., with assistance if necessary
- Must have a valid driver’s license.
- Must be at least 21 years of age.
St. Helena, California
Additional Locations
Job Type
Full time
Job Area
Hospitality & Retail
The Salary Range For This Role Is
$23.77 - $36.41
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).
Salary : $24 - $36
