What are the responsibilities and job description for the Service Technician position at Consolidated Water Group?
Responsibilities:
We are currently seeking a Field Service Technician to perform all service work on our filtered water systems, including
bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations,
maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of
Consolidated Water Group, providing a positive customer service experience during site visits. The Field Service
Technician reports to the Field Service Manager and will operate a company vehicle. We provide hands-on training
upon hire.
Specific Job Function:
• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job-related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools
to customer sites
• Electronically transferring customer and company information
• Regular and reliable attendance
Job Requirements:
• High school diploma or GED
• Experience in repair and maintenance
• Technical school degree preferred Must wear safety equipment as required, most tasks require some
physical exertion.
• Ability to lift/move equipment from 50-80 lbs.
• Kneel/bend for extended periods of time.
• Knowledge of basic vehicle maintenance.
• Maintain a valid driver’s license and ability to drive for extended periods (2-3 hours).
• Navigate throughout local area.
• Ability to perform basic shop repairs (installation, start-up, troubleshooting) and water testing.
• Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness Customer Focus Team Player
Excellence Integrity
Communication Accountability