Receptionist

Company Description

Since 1923, CKF has grown and evolved right along with the ever changing kitchen design trends. At CKF we are committed to providing quality kitchen design and personalized customer service all in a uniquely designed home-like atmosphere. Here you'll find a huge selection of quality stone countertops, cabinets, & organizational systems.

CKF currently has locations in Omaha, Lincoln, Des Moines, and Kansas City. You will find employees who are committed and passionate about what they do. We are a culture committed to providing the highest level of customer service as well as a great environment for our employees to work.

As a company, we are committed to providing top brand name products at competitive prices with an experienced, knowledgeable sales and support staff.

Position Description

The Receptionist/Office Administrator position is responsible for answering and directing customer calls to the proper individuals, greeting customers, overall care of the reception area, and data entry of purchase order acknowledgements.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phones and greet customers as they come in
• Assign walk-in retail customers and leads to a retail sales person and create a “new opportunity” in SPS
• Process customer payments
• Create new job folders for the designers within 24 hours of the request
• Disperse purchase order acknowledgements to the appropriate designer
• Update cost on PO’s from order acknowledgments before product is received
• Manage showroom stone samples, including retrieving them for customers and putting them away at the end of the workday
• Manage office & building supplies, including ordering and restocking as needed
• Ensure the front desk/reception area is kept clean and presentable
• Open and distribute mail to the office and make runs to the post office to send packages as needed

Work Environment
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift stone samples, office products, and supplies, up to 20 pounds.

Required Education and Experience

• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Exception customer service skills
• Ability to work independently.
• Strong attention to detail.
• Proficient with Microsoft Word, Excel, and Outlook.

Preferred Education and Experience

• Cash handling
• Previous experience in a customer-facing position

AAP/EEO Statement
CKF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.