BALANCE CARRIED FORWARD ANALYST

Department: Single Family

Wage: $14.50 Performance Bonus

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

Balance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.

Responsibilities

• Coordinate with utility providers to ensure client accounts are current 
• Resolve outstanding balances
• Find errors in misapplied payments
• Document errors and causes of previous balances in Conservice database
• Medium phone usage-more than 50% of the day making outbound calls to providers.

Qualifications

• Clear and professional written and verbal communication
• Composed and positive during difficult conversations
• Self motivated to find the “why” behind the problem
• You’re committed to quickly learn and adapt to new computer software.
• Manage time and prioritize workload to meet goals and deadlines 
• Willing to learn and adapt to new processes
• Attention to detail 

Qualifications:

Education & Experience

• High school diploma or equivalent