Manager, Applications Development

Please note this is a hybrid position. You will work one day a week onsite in our Fairport, New York Office and may work from home/remotely the other four days.

Position Summary:

Responsible for providing expert knowledge and project leadership during the planning, analysis, design, implementation and analysis of enhancements, and maintenance of ConServe's software applications. This position will provide leadership to the development and implementation of processes and procedures that control the introduction of new functionality and improvements upon existing applications, including documentation, standardization and adherence to the system development life cycle process. Responsible for Solution architecture, bridging the gap between business problems and technology solutions with emphasis on collaboration across the ConServe landscape. Responsible for managing assigned IT applications staff and providing direction, mentoring, and performance management.

Essential Duties & Responsibilities:

• Plan, direct, coordinate and review the work plan for applications development team across Keep IT Running, Projects and Enhancement activities.
• Working team leader who participates in all aspects of systems development and support.
• Work with Business Relationship Leader to understand Business priorities and identify continuous improvement opportunities.
• Design and implement system modifications to enable the operations needs of ConServe, including support of new business lines and/or departments as well as Client requests.
• Finding the best technical solution among all possible to solve the existing business problem(s).
• Describing the structure, characteristics, behavior, and other aspects of software to project stakeholders.
• Providing specifications according to which the solution is defined, managed, and delivered.
• Quality control of ConServe's Collection Management System (CCMS) functionality to ensure data integrity and security.
• Plan, test and implement CCMS modifications, updates and upgrades
• Prioritize and schedule tasks in best interest of corporate goals. Handle everyday requests in a timely manner to minimize operating disruptions.
• Mentor and monitor Applications development staff, ensure individuals have training plans and performance management plans that are regularly reviewed.
• Analyze IT Service desk requests for modifications and strive to leverage existing tool sets for solutions.
• Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Education:

• High School Diploma or GED
• Bachelor's Degree in Information Technology or related field or equivalent combination of education and experience
• Master's Degree preferred

Skills/ Requirements:

• Two (2) years of experience with applications development in a leadership role. Five (5) plus years of experience preferred.
• Experience as a business analyst, business systems analyst or in the financial services industry preferred
• Experience in Accounts receivables industry is strongly preferred.
• Demonstrated strong managerial, supervisory, team management and leadership skills with a proven track record of success in a similar working environment.
• Ability to multitask, team player with a focus on results and fostering a partnership with the Business
• Ability to act independently to resolve problems
• Excellent communication and presentation skills, with the ability to present ideas in a collaborative team setting and in a user-friendly language
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• Ability to obtain and maintain Government Security Clearance
• No conflicts of interest with ConServe or our Clients

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• The employee must frequently lift or move up to 25 pounds, occasionally up to 50 pounds and occasionally lift or move up to 100 pounds with assistance.
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Must occasionally be able to bend, move, climb and lie down in awkward positions.
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
• While performing the duties of this job, the employee is frequently required to sit, use and reach with hands, walk, stoop, kneel, crouch, stand, talk, see and hear.
• Ability to listen and talk frequently throughout the day.
• Ability to drive.

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Mission

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Continental Service Group, Inc., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace.