What are the responsibilities and job description for the CRM Associate Administrator position at Consertus?
Job Description
About Us:
Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.
Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.
At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.
Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com
About This Role
The CRM Associate Administrator supports the configuration, maintenance, and improvement of an organization’s Salesforce platform. This role ensures data accuracy, assists users, executes routine administrative tasks, and supports ongoing CRM initiatives. The CRM Associate Administrator works closely with business stakeholders, analysts, and administrators to help optimize Salesforce for efficiency and growth.
Key Responsibilities
User Support & Training
Required:
If you’re passionate about making an impact we’d love to hear from you. Apply today!
Equal Employment Opportunity Statement
Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.
About Us:
Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.
Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.
At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.
Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com
About This Role
The CRM Associate Administrator supports the configuration, maintenance, and improvement of an organization’s Salesforce platform. This role ensures data accuracy, assists users, executes routine administrative tasks, and supports ongoing CRM initiatives. The CRM Associate Administrator works closely with business stakeholders, analysts, and administrators to help optimize Salesforce for efficiency and growth.
Key Responsibilities
User Support & Training
- Provide first-level support for Salesforce users; troubleshoot issues and escalate when needed
- Assist with onboarding new users and delivering basic Salesforce training
- Maintain user accounts, profiles, permission sets, and roles
- Ensure data integrity through regular data audits, deduplication, and imports/exports
- Create and update reports and dashboards based on user and business requirements
- Assist with data cleansing and quality initiatives including new account validation
- Support the administration team in configuring Salesforce objects, fields, page layouts, and validation rules
- Help manage workflows, email alerts, and automation tools such as Flow
- Participate in testing and deployment of new features, configurations, and system updates
- Maintain documentation for system processes, configurations, and training materials
- Identify opportunities to streamline processes and enhance the user experience
- Assist in gathering user requirements for enhancements and projects
Required:
- Basic knowledge of Salesforce platform functionality (Sales Cloud, Marketing Cloud or other clouds preferred)
- Understanding CRM concepts and data management best practices
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively and manage multiple tasks in a fast-paced environment
- Proficiency with Excel or other data tools
- Salesforce Associate Certification or actively pursuing
- Experience with Salesforce reports, dashboards, and basic configuration
- Exposure to automation tools like Salesforce Flow
- Familiarity with ERP platforms and integration of 3rd party products a plus
- Full-time, Exempt. Standard business hours with occasional evenings and weekends during peak workloads
- Hybrid/Remote role depending on proximity to a local office, with approximately 10% travel
- Candidates based in North America and within proximity to a Consertus office are preferred
- Expected compensation range is between $35.00-$45.00 hourly depending on skills, experience, and geographical location.
- Company-paid life and disability insurance
- Optional benefits like pet insurance, legal, and supplemental health plans
- 401(k) with day-one eligibility, 3% safe harbor, plus up to 2.5% company match
- Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
- Access to Consertus Academy for continuous learning and development
If you’re passionate about making an impact we’d love to hear from you. Apply today!
Equal Employment Opportunity Statement
Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.
Salary : $35 - $45
