What are the responsibilities and job description for the Client Coordinator Receptionist position at Consejo Counseling and Referral Service?
Client Coordinator Receptionist - Renton, WA
Consejo Counseling and Referral Service is seeking to hire a full-time Client Coordinator for our Renton, location.
Relocation Cost Assistance plus Sign-on Bonus.
We also offer exceptional benefits, including medical, dental, and vision coverage, a 401(k) plan, vacation and sick leave, paid holidays, personal days, life insurance, accidental death and dismemberment (AD&D) coverage, training funds, and a paid birthday off.
Summary of Job Description:
This position has a dual role within Consejo Counseling and Referral Service. Reporting directly to the Clinical Supervisor, administrative support staff will have primary duties in the screener role and receptionist, as well as supporting Consejo's leadership team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct telephone screening for client referrals for the mental health program.
- As needed, conduct face-to-face client screenings for the Children's and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
- Consult with therapist, mental health program managers/supervisors as needed to determine response time.
- Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
- Maintain cooperative working relationship with agency staff, community, and social and health services agencies.
- Requests files from medical records for returning clients.
- Participate in required agency training and staff meetings.
- Maintain close contact with program managers and supervisors.
- Ensure proper intervention and follow-up with staff cooperation.
- Ensure proper intervention and follow-up of screenings.
- Refer clients to appropriate services within the agency and/or community agencies.
- Coordinate crisis responses with the appropriate department or agency.
- Schedule screening appointments and obtain all necessary documentation during the screening process.
- Track the screenings and intake appointments.
- Contact the client one day before the intake interview to ensure the appointment is kept or rescheduled as needed.
- Assign client numbers.
- Responsible for Front Desk Support
- Provide reminder calls to clients who have scheduled appointments.
- Schedule Doctor's appointments
- Manage multi-line phone system, including answering questions, directing calls, and transferring calls as necessary.
- Process client payments, reconcile daily as required.
- Provide word processing, spreadsheet, and database computer support for staff as assigned.
- Process miscellaneous funds received in the agency.
- Greet clients and advise therapists and other providers of client arrivals.
- Greet and direct visitors as appropriate.
- Sort and distribute incoming mail, and meter outgoing mail for postal pickup.
- Create charts as required and requested.
- Provide copying support service for staff as assigned.
- Maintain inventory stock of agency/department forms.
- Monitor supply inventory and alert the Supervisor of needs.
- Maintain office equipment in a serviceable condition.
- Provide agency/community resource information to clients/visitors as directed.
- Provide administrative support to senior management as directed.
- Assist in updating the agency website as necessary.
- Order office supplies for the entire agency
- Fulfill other duties as may be assigned to meet agency operations needs.
QUALIFICATIONS:
- High School diploma required, plus 2 years' experience or AA a plus.
- Proficient in speaking, reading, and writing both English and Spanish.
- Assist all levels of management upon request.
- Demonstrated ability to multitask, plan, and prioritize.
- Demonstrated experience in an office setting.
- Ability to work with all levels of staff and management.
- Proficient in Microsoft Office.
WORK SCHEDULE
This Fullt-time position works a typical schedule of 8:00 AM to 5:00 PM, Monday through Friday.
SALARY
$21.00 - $25.24 hourly pay with an Agency Affiliation Registration license. Pay will depend on experience, qualifications, and credentials.
Would you be ready to join our team?
We understand your time is valuable, so we have a rapid and easy application process. If you are a good fit for this position, please complete our brief, mobile-friendly application. We look forward to meeting you!
Salary : $21 - $25
