What are the responsibilities and job description for the Master Technician position at Conrad’s Tire Express And Total Car Care?
To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.
OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.
POSITION TITLE: Master Technician
CLASSIFICATION: Exempt
POSITION OVERVIEW:
Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.
We are seeking a Master Technician to serve as a consultant for diagnostic work, vehicle repairs, and service procedures. The Master Technician provides technical expertise, leadership, and guidance to other members of the service department, ensuring high-quality work and efficient operations. The ideal candidate will demonstrate core behaviors, including drive, a desire to learn, speed of execution, attention to detail, reliability, all of which contribute to delivering the exceptional service our customers expect.
ROLES AND RESPONSIBILITIES:
- Diagnose and repair vehicles accurately, efficiently, and to a high standard that exceeds customer expectations.
- Perform advanced removal, replacement, and diagnostic work on a wide range of systems, including: emission control, throttle body injection, computerized electrical and ignition systems, anti-lock brakes, cruise control, drivability issues, auto transmissions, A/C systems, and four-wheel drive components.
- Train and mentor service department team members in vehicle maintenance and repair responsibilities.
- Assist location managers with daily operations, including pricing work orders, requisitioning parts, shop organization, and supervising other service department members.
- Perform duties of all Technician roles as needed and provide support to other team members when business demands.
- Adhere to all safety regulations and operate machinery, equipment, and tools safely at all times.
- Operate diagnostic and repair equipment, including scan tools, DSO, smoke machines, and other tools required for service work.
- Maintain personal and company-provided tools necessary to perform job duties effectively.
- Perform any additional tasks necessary to ensure excellent customer service and smooth shop operations.
SUCCESS FACTORS:
- A strong belief in safety- Being Safe 100% of the time is the expectation
- Alignment with company mission, vision, and values
- Strong work ethic with a commitment to results
- Strong team player with the ability to adapt to diverse team members
- Ability to perform in a fast paced/high volume environment
- Excellent verbal and written communication skills
- A high level of time management, accountability, and prioritization skills
- Ability to be organized, problem solve, and be solution oriented
- Self-motivated, goal- oriented, and driven to accomplish department goals
- Strong critical thinker with a high level of attention to detail
- Highly-customer centric and master relationship builder
- Subject matter expert in the use of standard automotive diagnostic tools and repair equipment.
- Subject matter expert of automotive systems and advanced diagnostic and repair techniques.
- Provides guidance, training, and support to junior technicians and service staff.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; communicate effectively with customers and team members.
- Ability to perform basic calculations, compute rates, ratios, and percentages, and interpret graphs.
WORK ENVIRONMENT:
- Fast-paced automotive service environment.
- Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
- Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair.
- Extended periods of standing, bending, and lifting tires or equipment.
- Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
- Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
- Attention to detail and a commitment to quality service are essential for success.
EXPERIENCE AND EDUCATION:
- Minimum of 5 years of experience in automotive repair
- Certified Master Technician with advanced knowledge and skills in automotive maintenance, removal, replacement, and diagnostics.
- ASE Certifications in one or more of the following areas: Suspension & Steering, Brakes, Heating & Air Conditioning, Refrigerant Recovery & Recycling, Engine Repair, Electrical/Electronic Systems, Engine Performance, Auto Advanced Engine Performance, Automatic Transmission/Transaxle, Manual Drive Train & Axles
- Valid driver’s license required.
Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.