What are the responsibilities and job description for the Counter Staff-Full Time position at Conquer The Day LLC?
Guest Service Representative (GSR)
Summary:
Duties and Responsibilities include the following. Other duties may be assigned.
- Provide exceptional customer service to customers
- Serve as primary liaison with customers
- Greet and assist all walk-in customers in the store
- Meet, greet and assist all valet drive-up customers at their car
- Process customer phone and personal relations
- Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
- Sort and examine articles, picking out those that may need hand spotting, or stain treatment
- Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
- Consistently ensure cash drawer accuracy
- Follow Company’s new customer protocol
- Attend Company offered ongoing training and education
Skills:
- Oral Communication Skills
- Written Communication Skills
- Customer Service
- Organizational Skills
- Project Management
- Time Management
- Phone Communication Skills
- Understanding of POS system
Education/Experience:
- One year(s) direct customer service experience
- 2 or more years retail clothing experience
- Knowledgeable of fabrics and fashion
Salary : $16 - $18