Customer Service Associate- Connolly's Do It Best

Connolly's Do It Best, a Nation’s Best Holdings, LLC company, is seeking candidates for our

Customer Service Associate position at our Dupont Village location in Fort Wayne, IN.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What You Will Do and How You Will Contribute:

• Engage with customers, greet, and assist them to create a positive shopping experience
• Help customers find the right products, provide recommendations and offer solutions for their projects
• Stock and organize merchandise to maintain a clean, well-presented store
• Answer phone calls in a polite and timely manner, addressing customer inquiries
• Assist with inventory-related tasks, including performing cycle counts, verifying stock levels and maintaining accurate records
• Upsell related items and promote the Do It Best reward program to build loyalty
• Follow company standards and procedures to ensure smooth store operations
• Process checkouts accurately, adhering to proper cash handling procedures
• Continuously expand knowledge of products across all departments to enhance service and identify selling opportunities
• Address and resolve customer issues with management support
• Maintain a clean, safe, and organized work environment
• Complete all assigned training to stay up-to-date with product knowledge and company policies
• Assist in other departments/functions as needed to provide great customer service
• Perform any other tasks as assigned by supervisors or management

What You Will Bring to Our Team:

• High school diploma or equivalent preferred
• Proficiency in using computers and point-of-sale (POS) systems
• Previous retail or related industry experience is a plus
• Familiarity with cycle counting or inventory processes is beneficial
• Strong customer service skills and a willingness to go the extra mile to meet customer needs
• Ability to be a team player, help out wherever needed and contribute to a positive work environment
• Problem-solving mindset with the ability to anticipate customer needs and provide effective solutions
• Ability to manage multiple tasks in a fast-paced environment, staying flexible and adaptable
• Physical ability to lift and carry items weighing 25-50 lbs, bend, twist, squat, and reach throughout your shift
• Availability to work a flexible schedule, including nights and weekends, as required by the business

What’s It Like To Work for Nation’s Best?

• Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate
• Autonomy: We empower entrepreneurial spirit in all our associates
• Relationships: We believe the core of our business is the relationships we build
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide
• Growth Mindset: We are focused on long-term growth, both in our associates and the company
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work
• Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day