What are the responsibilities and job description for the Accounts Receivable Supervisor position at Connext?
Position Summary
The Accounts Receivable Supervisor manages and provides reconciliation support to Accounting Manager, ensuring customer accounts are accurate, clearly understood, and properly maintained. This role works closely with customers, sales, and internal departments to resolve billing discrepancies, support collection efforts, and maintain healthy receivables. The position also supervises the Payment Application Clerk and supports the Credit Manager as needed.
This role is 100% in-office.
Essential Duties and Responsibilities
- Prepare weekly collection and aging reports
- Perform frequent account reconciliations, resolving discrepancies, unapplied payments, short pays, and disputed balances
- Maintain professional, effective communication with customers, sales representatives, peers, and management
- Support monthly collection goals through effective collection activity and adherence to department policies
- Facilitate timely resolution of billing disputes with customer service, account managers, and management
- Understand invoice processes, pricing terms, and customer agreements and their impact on receivables
- Assist with process improvements and system enhancements to improve efficiency and accuracy
- Ensure timely resolution of invalid deductions and short payments
- Ensure payments are posted accurately same day as received.
- Balance daily cash receipt postings against the Daily Deposit Log and General Ledger reports
- Maintain confidentiality of company and customer information
- Prepare documentation for accounts referred to outside collection agencies
- Assist in preparing quarterly bad debt reports
- Respond to inbound customer calls and emails as needed
- Generate and distribute monthly customer statements
- Assist with credit investigations and evaluating customer creditworthiness
- Provide weekend credit hold coverage on a rotating basis
- Perform additional related duties as assigned
Qualifications
- Bachelor’s degree in Business Administration in Accounting
- Minimum 3 years of credit and collections experience, preferably within distribution, foodservice, produce, or seafood industries
- At least 1 years of supervisory experience
- Strong understanding of billing, invoicing, and collections processes
- Excellent communication, organizational, and problem-solving skills
Work Schedule
- Monday through Friday during regular business hours
- Weekend hours may be required as business needs dictate
- Position is 100% on-site