Systems Administrator (Contract)

Systems AdminTicketing systems / user support in their backgrounds.Location: Waltham, MAHours: 7am - 3:30pm (may be some flex on schedule) Notes:This will be a 6 month contract from whenever the start date is - likely going into September.There may be an opportunity to convert to Perm, but there is no guaranteeThis will be a high volume position - looking at 20-30 tickets per day.JOB DESCRIPTIONWe are seeking a highly skilled and customer-focused Systems Administrator to help our team. This role will serve as an escalation point for our Tier 1 help desk, providing advanced troubleshooting, hands-on support, and exceptional service to end users across the organization. The ideal candidate is dependable, proactive, and technically strong with a passion for solving problems and improving the end-user experience.Responsibilities for Systems AdministratorTechnical Support & TroubleshootingProvide Tier 2 support for escalated ServiceNow incidents, ensuring timely follow-through, documentation, and resolution.Perform advanced troubleshooting of Windows 10/11 operating systems, including performance issues, system errors, user profile issues, and application failures.Support and troubleshoot endpoint hardware—laptops, desktops, peripherals, and mobile devices.Assist with configuration, management, and basic troubleshooting of enterprise wireless networks, preferably Cisco Meraki.Support and perform foundational troubleshooting of enterprise next-gen firewalls, ideally FortiGate, including connectivity issues, VPN configuration, and basic security policy review.Familiar with supporting and troubleshooting MS Teams Conference Rooms is a plus.Prior experience supporting manufacturing/cleanroom and office devices/end-users.Customer Service & End-User EngagementDeliver exceptional customer service in all interactions—onsite, remote, email, and phone.Communicate clearly and professionally with employees at all levels, including non-technical users.Set expectations with end users and follow through on commitments to ensure a positive support experience.ServiceNow & Incident ManagementManage all assigned ServiceNow tickets to completion with accurate notes, status updates, and timely communication.Escalate issues as needed while maintaining ownership and visibility until resolution.Identify recurring problems and contribute to knowledge base articles and process improvements. Qualifications for System AdministratorAssociate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required2 years of IT support experience in a corporate or enterprise environment.Solid Windows 10/11 troubleshooting and technical diagnosis skills.Foundational knowledge of:Enterprise wireless solutions (Meraki preferred)Next-generation firewalls (FortiGate preferred)Strong customer service orientation with the ability to engage end users professionally and effectively.Experience working with ITSM platforms such as ServiceNow.Ability to manage multiple tasks, prioritize workload, and work independently.Strong communication, documentation, and problem-solving skills.

Salary : $38 - $44