What are the responsibilities and job description for the Customer Support Assistan position at Connexa Worx?
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.
Job Overview:
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while representing our brand with professionalism and care. Your primary responsibility will be to assist customers with their inquiries, issues, and feedback to ensure a seamless and satisfactory experience.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to customers.
- Assist customers in troubleshooting issues and resolving their concerns effectively.
- Document customer interactions and maintain comprehensive records in our support system.
- Collaborate with team members to identify process improvements and enhance customer service.
- Assist in training new team members on customer support protocols and software tools.
Qualifications:
- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience in a customer service or support role is highly desirable.
- Excellent verbal and written communication skills with a strong attention to detail.
- Ability to handle difficult situations and de-escalate conflicts with professionalism.
- Strong problem-solving skills with a focus on customer satisfaction.
- Basic understanding of customer support software and CRM systems.
What We Offer:
- Full-time, on-site position with growth potential
- Competitive pay and full benefits (medical, dental, vision, PTO)
- Training and development support
- Collaborative team environment
- Opportunity to work with an innovative, purpose-driven company