Solutions Architect - REMOTE US

About Us

ConnexAI, a multi-award-winning leader in AI and SaaS solutions, is transforming global customer experiences. Our innovative platform empowers businesses of all sizes to engage with their customers seamlessly and efficiently.

ConnexAI's global footprint spans multiple continents, with offices in the United States, the United Kingdom, South Africa, Kenya, Nigeria, Spain, and Australia. This strategic presence allows us to serve customers in diverse markets and provide tailored solutions that meet their unique needs.

Recognized as one of the next unicorn businesses in the Titans of Tech report 2024, ConnexAI is committed to excellence and innovation in the field of artificial intelligence.

Our proprietary AI suite, Athena, automates business tasks, manages complex inquiries, and provides round-the-clock support across all communication channels. With Athena's AI-powered tools, businesses can make informed decisions, provide timely assistance, and elevate customer satisfaction.

By partnering with ConnexAI, businesses can optimize their operations, improve customer experiences, and achieve long-term success in today's competitive market.

Role Objectives

Solutions Architects in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand the  gains and benefits that can be delivered by modern, cloud-based, customer experiences. Some of the opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite and engage prospective clients. In terms of clients, we work with a huge range! From enterprise heavyweights across, retail, travel, utilities and multi national BPOs, you will know of - or have interacted with a lot of our clients.

Working alongside our in-house teams, sales team, product specialists and delivery teams, you’ll own the early customer conversations. 

Core Responsibilities & Duties

• Designing and driving the delivery of modern, engaging sales presentations and demos

• Responding to RFIs and RFPs

• Meeting new and existing clients face to face and online, to explain what is possible and push the boundaries of our products

• Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders

• Ability to identify and respond to suitable opportunities and take a lead technical role in achieving success.

Qualifications & Experience

Absolute must haves: Demonstrable advanced knowledge of multiple software applications.  Ann extensive background in software development with in-depth  experience in APIs. You must be hungry, enthusiastic, determined, positive, eager to learn and help others, quick learner. Willing to go the extra mile and desire to be the best

Nice things to impress with: Contact Center industry experience, conversational AI, generative AI, dialer management, omnichannel communications, architecture design, networking, hyperscalers, cloud, telecoms, consultancy.

• Necessary qualifications (degrees, diplomas, certificates, courses etc.)

• Experience (years in similar roles, years working with tools or sectors etc.)

• Preferable skills or knowledge

• Personal and professional skills (e.g. liaising with multiple clients at once)