AVP Consumer Lending - ON SITE

Are you looking to have a positive impact on people in your community?  Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others.  We’re a company with a long and successful history where trust is important and exceptional customer service is the standard.  We are committed to our employees, our members and the communities we serve.  If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits:

• Competitive compensation.
• Medical, Dental and Vision coverage.
• Paid time off.
• 401K contributory plan with company match.
• The opportunity to become involved in community outreach.

The Assistant Vice President (AVP) of Consumer Lending is responsible for providing strategic leadership, operational oversight, and strong people management for the Consumer and Home Equity lending functions. This role ensures the consistent delivery of high-quality service, sound underwriting, efficient loan processing, and adherence to regulatory and internal control standards. The AVP drives continuous process improvement, fosters a culture of accountability and engagement, and supports organizational goals through effective execution of lending strategies.

Essential Functions and Responsibilities: includes the following, and other duties may be assigned.

Leadership & Staff Development

• Lead, coach, mentor, and develop a high-performing team of Consumer and Home Equity Loan underwriters and processors.
• Conduct ongoing performance evaluations, create development plans, and foster an engaged, knowledgeable, and service-oriented department.
• Promote a collaborative environment focused on operational excellence and professional growth.

Operational Oversight & Loan Administration

• Ensure timely, accurate, and compliant processing, underwriting, and closing of consumer and home equity loans.
• Maintain the highest level of internal control, risk mitigation, and quality assurance throughout the loan lifecycle.
• Monitor daily workflow to balance productivity, service-level expectations, and resource utilization.

Regulatory Compliance & Risk Management

• Maximize the effectiveness of lending policies, procedures, and processes to ensure compliance with regulatory guidelines and organizational standards.
• Oversee audits, quality reviews, and corrective action plans to maintain strong risk management practices.
• Ensure staff are trained and current on lending regulations, credit policies, and compliance requirements.

Strategic Leadership & Process Improvement

• Provide vision and leadership in identifying opportunities to streamline processes, enhance member service, and increase operational efficiency.
• Lead continuous improvement initiatives using data, metrics, and feedback to refine workflows and remove inefficiencies.
• Collaborate with cross-functional teams—including Operations, IT, Compliance, and Member Service—to optimize end-to-end lending performance.

Member Experience & Service Delivery

• Champion a high-quality service culture that supports the credit union’s mission and delivers an exceptional lending experience.
• Resolve escalated issues and partner with internal teams to ensure seamless communication and service.

Performance Measurements:

• Loan Processing Timeliness: Meets or exceeds established service-level agreements (SLAs) for consumer and home equity loan decisions, processing, and funding.
• Quality & Accuracy: Maintains high underwriting and processing accuracy with minimal errors, reworks, or audit findings.
• Regulatory & Policy Compliance: Demonstrates consistent adherence to lending regulations, internal controls, and credit policies; achieves favorable audit and compliance results.
• Team Engagement & Development: Demonstrates effective leadership through measurable improvements in staff engagement, retention, performance, and skill development.
• Operational Efficiency: Achieves continuous improvements in workflow efficiency, reducing bottlenecks and optimizing resource allocation.
• Member Satisfaction: Supports high member satisfaction ratings by ensuring timely, accurate, and service-oriented lending experiences.
• Portfolio Performance: Ensures loan portfolio quality remains within organizational risk tolerances (e.g., delinquency, charge-off, and exception rates).
• Execution of Strategic Initiatives: Successfully leads or contributes to lending-related projects, system enhancements, and process improvement initiatives within established timelines.

Qualifications and Requirements:

• Bachelor’s degree in business, finance, or related field preferred; equivalent experience considered.
• 5–7 years of experience in consumer or mortgage lending, including underwriting and processing.
• 3 years of leadership or supervisory experience required.
• Strong knowledge of consumer and home equity loan products, lending regulations, underwriting standards, and compliance requirements.
• Demonstrated ability to lead, develop, and motivate staff.
• Excellent communication, analytical, and decision-making skills.
• Proven track record of driving process improvement and operational efficiency.

Salary : $92,550 - $138,824