Exhibit and Technology Support Specialist

Description

Principal Function: The Exhibit and Technology Support Specialist serves in a dual-purpose role of technical maintenance, repair, configuration and installation for Museum exhibits including audio/video and computer hardware and software components. Additionally, this position responds to general use of technology support requests from staff (computer, network, software) which includes proactive and diagnostic resolution.

Essential Duties and Responsibilities: Duties include, but are not limited to:

Exhibit Technology Maintenance and repair

• Conduct routine checks of exhibit spaces to identify and report any malfunctions or damage to interactive displays and lighting.
• Perform routine preventative maintenance on computer-based and audio-visual devices.
• Troubleshoot and fix technical issues, which can include network failures, electronic equipment problems and software failures.
• Create and maintain detailed maintenance records, including information related to warranties.

Exhibit Technology Documentation and inventory

• Develop technical documentation for new and repaired exhibits, such as schematic diagrams and parts lists.
• Source and order replacement components and supplies as needed. 

Exhibit Technology Operational Support

• Serve as an on-call resource to respond to exhibit technical malfunctions during operating hours.
• Collaborate with staff, vendors and volunteers, providing technical guidance where necessary.
• Maintain all workspaces as clean, organized and safe.

Conner Prairie Technology Support Responsibilities

• Keep confidential information private and secure.
• Report any suspected data and/or network security risk to Director of Information Technology or designee via phone call or in-person immediately.
• Acknowledge and respond to service requests tickets in a timely manner to resolve computer hardware, software, and network-related issues.
• Approach all tasks with a professional and helpful customer service attitude.
• Install/upgrade hardware and software only as approved by supervisor.
• Create documentation and provide training for staff on the use of technology.
• Provide on-going technical assistance and guidance to staff via phone, email, remote access tool or in-person until each issue is ultimately resolved.

Conner Prairie Technology Support Common Tasks

• Monitor assigned systems and address identified issues to prevent downtime. 
• Configure and maintain user accounts and access permissions. 
• Collaborate with other technology staff and departments to implement approved technologies. 
• Test and document new software and hardware before deployment.
• Update technology inventory when hardware is deployed and/or retired.
• Communicate identified resources needs to Director of Information Technology.
• Conduct on-going maintenance to ensure technology systems operate efficiently and resources are available.
• Maintain all workspaces as clean, organized and safe.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High School diploma or equivalent with a minimum of 3 years of experience in a technical support role.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie Museum, Inc. should demonstrate the following competencies:

• Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping one's emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others’ ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity – Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
• Safety/Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management’s direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently will stand; walk; and lift and/or move up to 40 pounds.  The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell. 

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee may be exposed to working in wet or humid conditions (non-weather) and outdoor weather conditions. The employee will occasionally work near moving mechanical parts and in high, precarious places. The noise level in the work environment is usually quiet to moderate.

Conner Prairie Museum, Inc. is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.