Front Desk Attendant

Job Summary

Connell Foundation Food Group LLC is hiring a full-time Front Desk Attendant for our premier state-of-the-art fitness center, the Fieldhouse, located in The Park directly off Route 78 in Berkeley Heights, NJ. Fieldhouse is a boutique; high-end fitness facility focused on delivering a premium training experience to our members.

We are looking for a friendly and organized Front Desk Attendant to join our team. In this role, you will be the first point of contact for visitors, clients and callers, ensuring a warm welcome and smooth daily operations. Your role is vital in creating a positive impression and supporting the overall efficiency of the office environment. The ideal candidate is personable, detail-oriented, and proficient with office technology, ready to handle multiple responsibilities with professionalism and enthusiasm.

Hours vary, flexibility required. Morning, afternoon and evening schedule as well as one weekend day/week. As a full-time employee, you will enjoy excellent work life balance with an attractive Paid Time Off (PTO) program, , and a non-contributory pension plan. All applicants must have work schedule flexibility to include days, nights, weekends, and holidays. For the right hospitality professional, this is a unique opportunity to build relationships and support our membership-based community.

Duties

• Check for email inquiries or voicemail and respond to any urgent business
• Greet members and guests upon arrival and assist as necessary
• Manage member check-in and monitor gym access
• Answer phone calls and emails, respond to inquiries, and direct calls to appropriate staff
• Assist with membership sign-ups, cancellations, and updating member account information
• Stay abreast of expiring and overdue memberships
• Provide information about fitness classes, wellness services, and policies
• Manage marketing materials and promotional flyers
• Keep the front desk area clean, organized, and stocked with necessary supplies
• Assist with tours for potential members and guests
• Follow up with potential members via email, phone, or social media
• Manager inventory, including retail, refreshments, towels, and other locker amenities
• Update member-facing app when needed, including class schedules, membership information, promotions, or communicate updates to members promptly
• Oversee transactions of consumables such as smoothies, protein shakes, and other orders
• Contribute to marketing by creating quarterly newsletter content
• Market upcoming events to members and leads
• Manage member loyalty programs and referrals
• Resolve member issues in a professional and timely manner

Experience

• High School diploma or equivalent
• Knowledge of basic gym operations and fitness is preferred
• Previous customer service, office or administrative experience is preferred but not mandatory; strong organizational skills are essential
• Proficiency in computer skills including Microsoft Office and applications
• Strong communication and interpersonal skills required
• Personal assistant or receptionist experience can be beneficial in managing multiple responsibilities efficiently
• Strong time management skills to prioritize tasks and handle busy periods confidently

Join us as a Front Desk Attendant where your friendly demeanor and organizational talents will help create a welcoming environment while supporting our team’s success!

Pay: $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20