Crisis Case Manager

POSITIION DESCRIPTION

Position Title: Case Manager for Mobile Crisis Response Team

Department: MCRT

Reports To: Resource Coordinator for Mobile Crisis Response Team

Date Approved: 10-27-25

Is a member of the Mobile Crisis Response Team and responds to the location of a person in a mental health crisis. Responsible for providing case-management services while collaborating with law enforcement and mental health providers. Provides crisis support and stabilization activities including facilitating hospitalizations, conducts case follow-up, assists in designing safety plans, and coordinates with treatment teams and afterhours services. Works collaboratively with a Safety Officer.

ESSENTIAL DUTIES AND RESPONSIBILIITES

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related duties assigned by immediate supervisor.

• Provides emergency mental health support, and crisis interventions.

• Collaborates with law enforcement and mental health providers while maintaining positive relationships.

• Provides information and referrals to individuals that are in crisis, pre-crisis, or post-crisis.

• Conducts follow-up visits at the direction of a Resource Coordinator or other mental health providers.

• Creates safety plans for clients at risk.

• Attends meetings at police departments or other mental health providers as needed.

• Provides court advocacy to clients involved in the criminal justice system.

• Provides support and crisis intervention to families of those with mental illness.

• Completes all required charting, casework, documentation, and computer entry, on a timely basis.

• Attends and participate in all required training, staff meetings, and case conferences.

• Maintains a working knowledge of the mental health and human services systems in our region to provide appropriate referral and linkage for clients served.

• Works in partnership with the Safety Officer to de-escalate persons in crisis, arrange suitable emergency hospitalization and transportation, provide support and conduct follow up visits.

• Transports clients to appointments, court hearings, and other engagements with the intent of maintaining stabilization.

• Performs tasks that provide for patients’ safety including ongoing screening and documentation of risk factors.

• Maintain a valid Ohio driver's license.

EDUCATION/EXPERIENCE/SKILLS

• Bachelor’s degree in social work, psychology, or other human services related field required; master’s degree preferred.

• Experience in community behavioral health or crisis intervention setting is preferred.

• Holds a valid Ohio driver’s license and passes a criminal background check.

SUPERVISORY RESPONSIBILITIES

This position supervises the following positions:

• None

CONFIDENTIALITY

Required to respect the confidentiality of information concerning consumers who utilize Connections Recovery Services. Must maintain confidentiality according to HIPAA and 42 CFR Part 2 regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to stand; walk; sit, use hand to finger, handle, or feel and reach with hands and arms.

• Lift and/or move up to 25 pounds.

• The ability to stoop and bend and reach into file drawers is required.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while preforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel will be required.

• The noise level in the work environment is usually moderate

• Work within a team environment

Connections Recovery Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Connections Recovery Services prohibits discrimination in employment, training, job duties, compensation, evaluation, promotion, and any other term or condition of employment based on race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws. OAC 5122-26-06 L (1)

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person

Salary : $50,000