Youth Success Coach Case Manager

Purpose of Position

Development and implementation of services to enhance and promote youth success and overall wellbeing. This position will act as a liaison between the residential programs and community partners and stakeholders as directed by the Residential Program Manager. The position will be an education liaison and help participants identify and overcome obstacles to finding and keeping a steady and meaningful job, to continue education toward the pursuit of career plans, and to financially prepare for living independently as adults. Further, the position will assist youth with services, including case management, to meet educational goals, such as career exploration testing, tutoring, review of educational options, and studying/testing for entrance exams to the desired educational program or college. The position will also assist youth with learning basic life skills, such as financial literacy, budgeting, and developing and maintaining a savings plan for financial sustainability. The position will extend similar services to run away and homeless youth outside the residential programs when appropriate.

Essential Job Functions

EMPLOYMENT

• Maintain a weekly work schedule for each employed youth as well as a point of contact for each employer.
• Help residents set and review goals on a weekly basis with clear documentation and notes on record for all sessions.
• Utilize CANS recommendations in resident development and goal setting. Update service plans to include all CANS recommendations using clear, concise, and individualized data.
• Provide Youth Empowerment Specialists (YES) with the information, planning documentation and resources needed to engage youth in the planning and the implementation of goals outlined in the PPOS and the SCPOS.
• Review weekly case management documentation for residential youth and report any significant needs or concerns to Program Supervisor and Program Manager.
• Develop and maintain a case management training tool and to ensure this tool is reviewed with direct care staff.
• Make attempts to ensure all youth are participating in program orientation.
• Implement and maintain a speaker’s bureau for bi-monthly presenters at North Shelter and TLP.
• Conduct and document weekly goal sessions with residents. Update Goals in extendedReach (eR) and Plans of Service as needed and/or as directed by supervisory staff.
• Provide case management to residential youth as directed by supervisor. Work with youth to secure and maintain employment.
• Deliver employability training to youth who are 16 years and older.
• Schedule appointments with participants to provide job search and soft skills coaching, practice interviews, etc.
• Identify youth obstacles to employment and help to overcome them; provide hands-on assistance to participants.
• Document job coaching sessions, workshop trainings, and other work connected with the project for each participant.
• Help youth establish and maintain financial stability.
• Help youth prepare for independent living as adults.

EDUCATION

• Act as education liaison between Connections and the schools
• Attend academic related meetings with youth such as Admission, Review, and Dismissals (ARDs), etc.
• Assist youth with services to meet educational goals.
• Monitor youth academic performance and attendance providing support and guidance as needed monitor youth progress toward educational goals and help problem-solve when off-track.
• Help youth explore educational options and understand the link between school performance and future career aspirations.
• Coordinate career exploration testing.
• Schedule presentations or visits toward potential educational opportunities or career goals.
• Coordinate services as needed to enhance academic success, such as arranging tutors, exploring educational options, developing a unique educational plan, etc.

SUSTAINABILITY

• Assist youth with developing and implementing a savings plan toward future goals; monitor progress and communicate progress or need for adjustment with residential program team leaders.
• Assess (using Ansel-Casey Life Skills Assessment) each youth’s strengths and need for development in preparing for independent living. Ensure strengths and needs for growth are included in youth’s plan of service.
• Coordinate life skills training needs with both the PALS program and the program teams. Provide and/or schedule individual and group training sessions on a regular basis. Schedule at least one life skills training session weekly for older youth.

CASE MANAGEMENT

• Monitor program referrals during business hours
• Review, accept, and coordinate intake dates/times with placement workers and other residential leaders.
• Provide support to program as needed for ratio coverage.
• Assist shelter leaders with RCCR/DFPS investigations as needed.
• Assist youth and residential staff with completing the CANS and Psychological paperwork.
• Coordinate services based on recommendations from CANS and Psychological assessments. Other duties as assigned.

WORKING CONDITIONS

• Salary: Salary commensurate with experience and agency’s funding status. Fringe benefits outlined in the organization’s personnel handbook.
• Hours: Position is year-round and is non-exempt from federal wage and hour guidelines; position requires flexibility. Must be willing to work evenings and weekends as needed.
• Office Base: Determined at time of employment.
• Supervision: Responsible to the Residential Treatment Director.

EDUCATION AND EXPERIENCE

• Minimum educational experience required: Bachelor’s degree in business, employment-related functions, or in the social services field preferred.
• Experience working in a nonprofit setting preferred. Experience working with homeless adults and/or at-risk youth preferred.
• Strong understanding of the hiring process, including hands-on experience in recruiting, interviewing, screening, or assisting and supporting job applicants.
• Ability to command the respect of volunteers, and to involve, motivate and recognize them in program activities.
• Strong interpersonal skills at both the individual and group level; specifically, the ability to listen empathetically to clients and to suggest corrective courses of action persuasively; ability to create and deliver presentations before groups of clients and/or volunteers.
• Excellent organizational skills with ability to prioritize tasks in an environment of minimal or no support staff.
• Excellent writing and speaking skills preferred.
• Bilingual in Spanish preferred.
• Must be able to accept supervision; program services; follow procedures; and accurately and efficiently update record keeping systems.
• Must be adaptable to change.
• Has experience with developing, interpreting and implementing policies, procedures and management systems to ensure consistent service delivery.
• Must be able to prepare reports on program activities to inform management of program accomplishments, issues, and problems.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Required)
• at risk youth : 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $21 - $23